Desktop Support Technician - Troy, United States - TEKsystems

TEKsystems Troy, United States

1 week ago

Description

Job Description

Duration

Duration Unit

Month(s)

Req Description

Description

is looking to backfill and add an individual to their IT Support team. These individuals will be providing hands on as well as remote support to the employee base has locally. This includes regular employees as well as occasionally the C Suite user too. Technicians must be capable of providing hands on desktop support for fixing issues with hardware, imaging a device, troubleshooting peripherals as well as handle remote troubleshooting via a remote desktop tool or Microsoft Teams.

Enterprise Req Skills

Desktop Support,Technical support,Windows 10,Office 365,Teams,imaging,Customer service,Customer support

Job Title

desktop support

Top Skills Details

1) Excellent soft skills - these people will be in the building supporting C suite as well as regular employees
2) 2+ years of technical support experience - ideally both remote and in person support.
3) Experience with hardware and software shooting - specifically ticketing systems and imaging of devices

Worksite Address

Troy,Michigan,United States,48098

Additional Information

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

TEKsystems is looking for strong, confident, and savvy desktop support technicians to join a growing automotive team in Troy, MI.

EVP

Magna is a growing company and positioned well to enter the EV space thru it\'s partnership with Fisker. These roles will be long term and give technicians a chance to grow their skills and join the organization as FTE\'s eventually.

Work Environment

Hybrid schedule - most guys come in 3 days and work from home 2. May start off more on site, but gives his guys the freedom to work from home once he feels comfortable with it. When things return to normal it will be 5 days on site in Troy, MI.

Additional Skills Tags

Customer service,Customer support

Additional Skills & Qualifications

Technologies - Windows 10 OS, Office 365, Microsoft Teams, and MS Office. Ticketing and Imaging tool used is a proprietary European system, but has a lot of similarities with your standard methodology here in the US. Customer service and soft skills are HUGE for this team and candidates must be sociable, professional, and well spoken.

Business Qualification

Impact to the Internal/External Customer

Interview Information

First step will be remotely and 2nd step will preferably be on site, but based off weekly Covid case numbers/safety.

Why is Position Open?

Business Challenge

They had someone put in their 2 week notice this week as their wife is a doctor and has to move to Florida. The other position will be a net new 1 as they want to be ready to handle support once they start getting more employees on site.

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