Junior Desktop Support Technician - Troy, United States - Sunrise Systems

Sunrise Systems Troy, United States

3 weeks ago

Description

Job Details:

Job Title: Desktop Support Technician

Job Duration: 1 year Contract

Job Location: Troy, NY

JOB DESCRIPTION:

Summary/ Responsibilities:

As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.

This role will also include assisting the team with daily duties such as ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage and other ITAM duties.

This is a 100% on-site position that requires teamwork, the ability to work independently, clear communication both verbally and written.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

All trainings must be completed and stay current.

Must Have:

2-3 years of technical experience is fine.

Experience with Microsoft Outlook, teams, Word and Excel.

Follow Process / Detail Oriented.

Team Player.

Strong customer service skills preferred

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