Desktop Support Technician - Sterling Heights, United States - General Dynamics

General Dynamics Sterling Heights, United States

2 weeks ago

Description

Responsibilities for this Position Job description Job Description The Desktop Support

Associate position provides user support for PC hardware and software installation, maintenance, support, refresh and troubleshooting.

User support is performed in person, using remote tools, by telephone, and/or via chat. User assistance and training is included as needed. Support includes coordinating with Desktop Support team peers, Desktop Engineering technicians and their team leads. Works under the direction of the Desktop Support team lead. May occasionally include hands on support as directed from the Application, Network and Server/Storage teams.
Company InformationGeneral Dynamics is a successful Fortune 100 global aerospace and defense company with over 90,000 employees worldwide.

General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our military vehicle clients.

Our team focuses on continuous process and productivity improvements to reduce product costs while increasing troop safety and effectiveness.

Land Systems continues to work with the US Armed Forces and their Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.

Our EthosGeneral Dynamics Land Systems ethos is our distinguishing moral nature. Each of us has an obligation to behave according to our values.

In that way, we ensure we continue to be good stewards of the investments by our shareholders, customers, employees and communities, now and in the future.

Our ethos is rooted in five values: 1) Honesty We tell the truth to ourselves and to others. Honesty breeds transparency. 2) Trust We trust each other to do the right thing. 3) Humanity We are compassionate and empathetic. We respect the dignity, rights and autonomy of others. 4) Alignment We are united in our commitment to our values. 5) Value Creation We create value by doing the right thing for our shareholders, our customers, our employees and our communities.

Position Responsibilities Perform onsite analysis, diagnosis, and resolution of computer problems for end users; recommend and implement corrective solutions, including offsite repair for remote usersAccurately document instances of equipment failure, repair installation and removal, as well as moves and changesRecord and manage equipment sent to repair depots for equipment under warranty or service contractsInstall, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levelsCollaborate with LAN technicians/network administrators to ensure efficient operation of the end-user computing environmentInvestigate, report on and resolve issues with associated user workstation networking software productsReceive and respond to incoming calls, service desk tickets, email, or chat regarding equipment and software supportPerform move, add, and change requestsPerform application testing as directed to monitoring desktop performance, report on resultsMaintain an inventory of monitors, keyboards, data drives, network cards, and other components and equipment as neededInteract with third-party support and equipment vendorsEnsure alignment of site requests and expectations with IT standards, processes and proceduresSupport Network, Server, Storage and Applications teams on hardware and software, including installation of equipment and application troubleshootingEnsure the site complies with datacenter standards for cooling, cabling, etc.

Coordinate with site leadership on IT requirements to include facilities and other requirements impacting IT Services (i.e. power outages and generator/UPS testing)Position RequirementsFormal Education & CertificationBachelors Degree is preferredExperience will be considered in lieu of degree1-3 years experience in desktop support servicesCertifications such as A+ or Microsoft MC a bonusKnowledge & ExperienceTechnical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDITechnical knowledge of PC internal components, including drives, cards, memory upgradesHands-on hardware troubleshooting experienceEquipment support experience with Dell, EMC, Cisco, etc.

Working technical knowledge of current protocols, operating systems, and standardsAbility to operate tools, components, and peripheral accessoriesAble to read and understand technical manuals, procedural documentation, and OEM guidesPersonal AttributesAbility to investigate PC and software issuesEffective interpersonal skills and relationship-building skillsStrong written and oral communication skillsAbility to present ideas in user-friendly languageUnderstanding of the organizations goals and objectivesAnalytical and problem-solving abilities, with attention to detailSelf-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environmentExperience working in a team-oriented, collaborative environmentA strong customer-service orientationDrivers license in good standingWork Conditions9 day/80 hour schedule over two weeksOn-call availabilitySitting for extended periods of timeDexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer componentsLifting and transporting of heavy to moderately heavy objects, such as computers, workstations, monitors, and peripheralsFlexibility to work above and below desk height and on a ladderExposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volumeBending, kneeling, standing, walking, liftingPI Back To Search ResultsGeneral Dynamics Land Systems is a global leader in the design, development, production, support and innovation of tracked and wheeled military vehicles.

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