Data Center Technician - Sterling, United States - Microsoft

Microsoft

Verified Company

Sterling, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.

This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Data Center Operations

Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment; develops and acquires a fundamental understanding of the functions of, and interactions between network and server equipment.
Demonstrates awareness that changes to their area impact the work of others; asks questions when they do not have required information and may provide feedback on changes to processes to management.
Complies with Data Center Services (DCS) business unit and servicelevel policies, procedures, and deadlines with guidance from other technicians; escalates resolution of compliance issues to technician leads.
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting established Service Level Agreements (SLAs), with guidance from other technicians; appropriately escalates tickets to more experienced technicians.

Service Delivery

Performs basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause(s) of issues and replace faulty components with mínimal customer and business disruption; escalates troubleshooting complex issues appropriately.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units and Technician Leads.
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures seeks clarification and guidance from more experienced technicians as needed; escalates complex decommissioning work and discrepancies in projects or tickets to senior or lead technicians when appropriate; processes databearing devices for destruction or confirms any data contained have been eradicated.

Managing Services

Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians.
Develops an understanding of crossfunctional processes to support partnerships with internal and external stakeholders.
Completes required training aligned to the role and workload; observes more experienced technicians to gain handson experience and relevant onthejob training (OJT); may complete additional training to obtain or maintain relevant role certifications.

Data Center Work Environment

Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate tools and Personal Protective Equipment (PPE) for assigned tasks; adheres to and promotes a culture of safety, takes action and alerts others to safety concerns and/or incidents; participates in Get Out And Look (GOAL) safety observations.
Complies with security and data management procedures and policies with guidance from other technicians, and completes required security training; may escort third party vendors or IT support onpremises at data centers or network sites; approp