Desktop Support - Sterling, United States - Green Thumb Systems LLC

Green Thumb Systems LLC
Green Thumb Systems LLC
Verified Company
Sterling, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.


To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks.

A remarkable desktop support technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.


Desktop Support Technician Responsibilities:


  • Advising staff on appropriate procedures for directing their ITrelated queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of providing aid.
  • Delivering IT and related assistance upon request, or as you deem suitable.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Providing suggestions on appropriate training for staff.

Desktop Support Technician Requirements:


  • Associate's degree.
  • Familiarity with all TeamViewer functions.
  • Capabilities needed to deliver inperson and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive.

Pay:
$35, $45,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Referral program
  • Relocation assistance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:


  • Associate (preferred)

Experience:


  • Customer support: 1 year (preferred)

Ability to Commute:

  • Sterling, VA preferred)

Ability to Relocate:

  • Sterling, VA 20166: Relocate before starting work (preferred)

Work Location:
In person
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