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Sterling Heights

    Help Desk Support Technician - Sterling Heights, United States - Utica Community Schools

    Utica Community Schools
    Utica Community Schools Sterling Heights, United States

    1 week ago

    Default job background
    Full time
    Description

    Qualifications:

  • Strong interpersonal, oral, written & listening skills.
  • Able to read, write, and speak English fluently and courteously; interact positively/appropriately with students, employees and the public; handle special duties/situations as necessary.
  • Valid driver's license and reliable transportation.
  • Ability to: Manage multiple tasks, understand dependencies between tasks, and organize workload effectively.
  • Prioritize work to meet expectations and deadlines.
  • Provide informal training to end users and a professional level of support in difficult situations.
  • Quick learner.
  • Experience with Multimedia peripherals, projection systems/document cameras preferred.
  • Demonstrated critical thinking/problem solving ability.
  • Willingness to continue technical skill development.
  • High personal work ethic and dedication to excellence in performance of duties.
  • Able to work well in a team environment.
  • Two years previous experience in customer support, computer operations, or related area.
  • Associates Degree in computer-related field desired.
  • Bachelor's Degree preferred.
  • Experience with PC and iOS Operating systems and applications.
  • Desktop support, maintenance, and troubleshooting, Cloud Technologies.
  • Certification: CompTIA A+; CompTIA Network+ preferred.

    • Description:

  • Create a positive customer support experience with professional attitude.
  • Provide technology support to end-users in a centralized desk environment and on-site at school facilities.
  • Provide telephone support, electronic requests, assist users.
  • Open, track and close trouble tickets.
  • Track/document issues and resolutions.
  • Troubleshoot, configure, install and maintain a variety of software applications.
  • Configure computer systems, diagnose hardware/software faults and solve technical problems.
  • Support and troubleshoot: basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo, projectors, and sound system).
  • Replace electronic components as needed.
  • Provide support/training for district systems and applications.
  • Create system, application and process documentation.
  • Contribute to the development, maintenance, and enforcement of standards, processes, and procedures.
  • Work within established standards and guidelines with minimal supervision.
  • Demonstrate proactive and accountable attitude and promote end-user satisfaction.
  • Provide occasional on call service during nights, weekends or special events as required.
  • Acquire and maintain current knowledge of relevant products (software and hardware) and support policies.
  • Perform diagnostic tests to resolve problems.
  • Other duties as assigned by supervisor.
  • Lift equipment up to 50 lbs.
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