Desktop Support Technician - Auburn Hills, United States - Insight Global

Insight Global Auburn Hills, United States

1 month ago

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Description

Required Skills and Experience

5+ years of IT support experience (end user, desktop)

Experience with Microsoft operating systems: Windows XP/7 & Windows 10.

Experience with Microsoft Office software - Office 2010, 2013 Office365

Strong hardware support experience - PC's, printers, scanners

Basic understanding of Network support and maintenance

Strong troubleshooting, problem solving, and documentation skills

Excellent customer support skills and the ability to interface with technical and non-technical teams

Ability to work independently as needed

Nice to Have Skills and Experience

Desktop/ IT support experience in a Lab or R&D environment

Understanding of Firewalls

Server and desktop integrated applications knowledge

Job Description

A global manufacturing company is seeking a highly skilled Desktop Support Technician to support a project at two of their R&D sites. This individual support a project to deploy network security appliances (firewall) in their Lab and R&D environment and will be responsible for the end-user computer migration to the Connected Labs environment. They will partner closely with other technicians onsite and the end users during the migration to determine scheduling, maintenance, and support. Additionally, they will maintain documentation related to PC inventory, support related issues, and resolutions. This is an immediate, 2-3 month contract and requires 5 days a week onsite at their plants in Midland, MI and Auburn Hills, MI (will complete one site at a time).

Day to Day responsibilities:

Configure of the Lab/Analytical Computers to operate in the new environment:

Physical Connection to firewall

Configure IP Addresses

Map Network Drives as needed

Adding/Updating links to external network sources

Creating Local User Account and group assignments

Remote Desktop Configuration

Profile & Data Migration as needed

Test and Validate PC Operation

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