Information Technology Support Technician - Bloomfield Hills, United States - Penske Automotive Group

Penske Automotive Group Bloomfield Hills, United States

4 weeks ago

Description

Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand. We have created a best-in-class IT environment to support our business needs. We are currently seeking to add a talented member to our corporate IT team.

Overall responsibility is to facilitate the resolution of technical issues within dealerships and corporate headquarters. Dealership support is provided over the phone in a call center style environment while corporate headquarters support is face-to-face. This role will be located at our corporate headquarters office in Bloomfield Hills, Michigan, and is not a remote opportunity.

Specific Duties:

Account provisioning for various productivity cloud applications and Dealer Management Systems
Support enterprise, manufacturer and third-party applications including access
Provide primary technical support via phone and remote software with excellent customer service
Collaborate with other IT staff to resolve issues
Prioritize, escalate and resolve incidents from ticket management system
Deploy and support technology to the enterprise's executives
Troubleshoot and provision mobile devices
Adhere to all corporate process, policies and assist with technical documentation
Provide weekend, holidays and afterhours support (rotation) including occasional travel

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Minimal requirements for consideration of this position include:

Associates Degree in computer sciences or related fields - 4 year college degree preferred
Two years of related technology experience
Willingness to continue to grow through outside and in-house training
Strong experience and knowledge of:
Microsoft Desktop Operating Systems, Office Suite and cloud productivity applications
PC Hardware, Mobile Devices (iOS/Android) and peripherals
Client-side cybersecurity software
of:
Retail Environment or similar
Management Systems (Reynolds/CDK)
Microsoft Active Directory and Exchange
VOIP Systems
Basic WAN/LAN troubleshooting

Personal Skills / Attributes:

Strong interpersonal, analytical, oral and written communication skills

Ability to research requests for a viable solution amenable to all

Ability to multi-task and prioritize issues

For immediate and confidential consideration, please forward your resume, cover letter and salary history to:

or via U.S. mail:

Penske Corporation

Attn: Randall Johnson, EVP, HR and Administration

2555 Telegraph Road,

Bloomfield Hills, Ml

No telephone inquiries, please.

Penske Automotive Group is an equal opportunity employer.

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