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UX Researcher - Sacramento, United States - SMBC
Description
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests.We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $79,180.00 and $92, The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation).
SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries.
And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Collaborate across workstreams to guide the evolution of a new financial product.
Collaborate closely with Research Lead in designing/conducting studies and socializing findings.
Explore competitor library and market reports; drive discovery while benchmarking our UX and product.
Design and conduct quantitative studies:
usability testing, preference tests, impression tests, navigations tests, surveys, card sorts, etc.
Design and conduct qualitative studies:
interviews, focus groups, guerilla testing, etc.
Help prepare and facilitate ideation workshops to empower innovation.
Evolve our understanding of the customer through personas, empathy maps, user flows, and journey maps.
Apply best practices and knowledge of user experience principles.
POSITION SPECIFICATIONS:
Education:
Bachelor's degree in HCI, psychology, sociology, statistics, computer science, or related field preferred.
Experience: 1-2 years experience in User Research, Market Research, or UX Design
Strongly analytical and statistically minded, you love diving into data and finding patterns in chaos
Knowledgeable of data visualization best practices
Adept with market and competitor analysis
Experienced in designing / conducting quantitative research: usability tests, surveys, A/B tests, and impression tests
Succinct and impactful reporting
Excellent presentation skills, experience briefing stakeholders
Comfortable with fast-paced and semi-unstructured business cadence
Outstanding written and verbal communication skills
Self-starter with ability to define and complete objectives independently
Technologically strong and digitally savvy
Proficient in Microsoft Suite (Word, Excel, PowerPoint)
Case study or portfolio showcasing a variety of research methods and creative solutions
Preferred Skills/Qualifications:
Experience with research repositories or databases
Experience with Google Analytics or other analytics engines
Experience designing / moderating qualitative studies: interviews and usability tests
Experience developing UXR artifacts (infographics, personas, empathy maps, journey maps, user stories, etc.)
Experience conducting card sorts
Experience with UserZoom or a similar testing tool
Experience with SurveyMonkey or similar survey tool
Experience facilitating ideation workshops
Experience working in an Agile Environment
EOE STATEMENT
We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice:
This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used.
We do not sell PI.More information about our collection and use of PI may be found in our CCPA Privacy Policy at Persons with disabilities may contact our Customer Contact Center toll-free at to request the information in this Notice in an alternative format.