UX Researcher - Sacramento, United States - iSeatz

iSeatz

Verified Company

Sacramento, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels.

Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you'll do

The
UX Researcher reports to the Director of Product Design and collaborates with other agile, cross-functional teams to craft consistent and successful end-user experiences.

In this role, you will be responsible for identifying, planning, and executing user research on the iSeatz platform as well as our existing and growing list of clients.

Your Impact

Application of UX Expertise

Plan and conduct moderated and unmoderated user tests
Craft wireframes and other visuals to communicate needs and socialize findings to internal and external stakeholders

Collaboration with Internal and External Teams

Collaborate with product managers to identify potential research questions/topics
Work in tandem with your fellow Product Design teammates to communicate findings and additional test possibilities
Sync with Business Intelligence to provide userbehavior data insights

What you bring to the table

Embodiment of the iSeatz core values of Accountability, Disciplined, and Impactful
Bachelor's degree, above, or equivalent professional experience in research, humancomputer interaction, computer science or related field
Skilled in drafting wireframes using industrystandard design tools like Sketch, Figma, or comparable programs
Must present a portfolio of industry examples demonstrating stepbystep solutions to project requirements
Experience driving design decisions for ecommerce solutions
Experience working iteratively in crossfunctional, agile environments alongside a geographically diverse team
Ability to readily admit to mistakes and quickly learn from them to make the product better
Excitement about making an impact by accomplishing smart work and reducing complexity

Bonus points

Ability to solve problems quickly by identifying root causes
Understanding that user experience is key above all else, and is best served by partnering with others
Interest in and curiosity about opportunities within Product Design and Accessibility

Location
This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer

What we bring to the table

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities.

We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz.

You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

**A note about joining our workforce