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    office technician - Sacramento, CA, United States - State of California

    State of California
    State of California Sacramento, CA, United States

    3 weeks ago

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    Description
    Job Description and Duties


    Under the general direction of the Dental Board of California (Board) Complaint and Compliance Unit (CCU) Staff Services Manager I (SSM I), the Office Technician (Typing; OT) provides clerical and technical support to CCU.

    The OT (T) is responsible for reviewing, processing, and tracking incoming complaints.


    In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.

    Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

    Please let us know how you heard about our position by taking this brief survey:

    CalCareers Exams:
    Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

    You will find additional information about the job in the Duty Statement.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.


    • OFFICE TECHNICIAN (TYPING)
    Additional Documents


    • Job Application Package Checklist
    • Duty Statement
    Position Details


    Job Code #:
    JC-428273


    Position #(s):

    XXX

    Working Title:
    Complaint Technician


    Classification:
    OFFICE TECHNICIAN (TYPING)

    $3, $4,518.00 A

    # of Positions:

    Multiple


    Work Location:
    Sacramento County


    Telework:
    In Office


    Job Type:
    Permanent, Full Time


    Facility:
    Dental Board of California

    Department Information


    The Dental Board of California licenses and regulates over 100,000 licensees; consisting of dentists (DDS), registered dental assistants (RDA), and registered dental assistants in extended functions (RDAEF).

    In addition, the Board has the responsibility for setting the duties and functions of unlicensed dental assistants. The Board's highest priority is the protection of the public when exercising its licensing, regulatory, and disciplinary functions.

    The primary methods by which the Board achieves this goal are:

    issuing licenses to eligible applicants; investigating complaints against licensees and disciplining licensees for violations of the Dental Practice Act; monitoring licensees whose licenses have been placed on probation; and managing the Diversion Program for licensees whose practice may be impaired due to abuse of dangerous drugs or alcohol.

    Consumer protection is at the forefront of the decisions we make day to day and year to year.

    You will work among a knowledgeable workforce dedicated to:

    Accountability, Communication, Diversity, Employees, Integrity, Leadership, Service, and Transparency while fostering an environment of collaboration, continuous learning, and creativity/innovation.


    The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

    DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts.

    DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

    Special Requirements


    • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the website.
    • The position(s) require(s) a Background Investigation be cleared prior to being hired.
    • Criminal Offender Record Information (CORI): Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance with DCA CORI procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.
    Application Instructions


    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

    Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 5/2/2024

    Who May Apply


    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

    SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

    Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply


    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

    Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

    If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Consumer Affairs


    Attn:
    Recruitment Technician, JC-428273, DK

    1625 North Market Blvd., Suite N-321

    Sacramento, CA 95834

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Consumer Affairs

    Recruitment Technician, JC-428273, DK

    1625 North Market Blvd., Suite N-321

    Sacramento, CA 95834

    Please note:
    The drop off location may be non-operational on weekends and holidays.

    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application.

    Applicants who do not submit the required items timely may not be considered for this job:


    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is required and must be included.


    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

    The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Benefits

    Benefit information can be found on the CalHR website and the CalPERS website.

    The Dental Board has FREE PARKING and is located next to the Royal Oaks Light Rail Station.

    Contact Information

    The Hiring Unit Contact is available to answer questions regarding the position or application process.


    Hiring Unit Contact:
    Wilbert Rumbaoa

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

    You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.


    EEO Contact:
    EEO Officer

    (000) -California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Equal Opportunity Employer


    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place.

    Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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