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    Desktop Support Specialist - Irvine, United States - Pacer Staffing

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    Description

    Job Title:
    Desktop Support Specialist


    Location:
    Irvine CA

    Duration: 9Months

    Summary

    The main function of a Desktop Support Specialist is to provide technical assistance to computer system users.

    A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

    Job Responsibilities

    Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
    May install software or perform hardware testing remotely.
    Enter commands and observe system functioning to verify correct operations and detect errors.
    Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

    Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

    Work with Network, IS, Endpoint team to keep machines updated on policies and on network.
    Report all workload through tickets in ServiceNow.
    Troubleshoot complex connectivity issues with other IT teams.
    Support printer connectivity.

    Qualifications

    HS Diploma
    5-7 years' experience required
    Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
    Basic ability to work independently and manage one's time
    Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

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