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    Tier 2 Desktop Support Engineer - New York, United States - Gambit Technologies

    Gambit Technologies
    Gambit Technologies New York, United States

    1 week ago

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    Description

    Tier 2 Desktop Support Engineer (Windows & Mac) - Open Ended Contract (3+ Years Duration)

    Are you ready to take your expertise in desktop engineering and technical support to the next level while making a tangible difference in the world? We have an exciting opportunity that might just be the perfect fit for you.

    We are currently seeking an experience Tier 2 Desktop Support Engineer (Windows & Mac) to join one of the leading media, technology, and financial institutions in NYC. But this isn't just any ordinary role – it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.

    As a Tier 2 Desktop Support Engineer, you will be at the forefront of our efforts, interfacing daily with C-Level Executives and collaborating closely with internal technology teams. Your responsibilities will include:

    • Proving Tier 2 & executive support with efficiency and professionalism to Windows & Mac Users
    • Utilizing desktop management tools such as SCCM, JAMF, Bomgar for seamless operations
    • Managing Group Policy and Active Directory/Exchange to ensure efficient system administration
    • Leveraging Cloud services like Azure, G-Suite, and O365 to enhance productivity and scalability
    • Communicating effectively to bridge the gap between technology and business objectives

    To thrive in this role, you'll need:

    • 3-8 years of experience in desktop engineering and technical support
    • Windows & Mac Experience
    • Proven expertise in desktop security and management tools (SCCM, JAMF, Intune, Bomgar etc.)
    • Previous administration rights to Active Directory & Exchange
    • Exceptional communication skills to engage with stakeholders at all levels
    • Previous Windows Migration experience
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