- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly IC paydays.
- Compensation is based on salary and commissions.
- 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
- High School diploma required, bachelor's degree highly desirable.
- Highly detail oriented and excellent follow-through on commitments.
- Positive and out-going personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
- Must speak Spanish.
- Auto Allowance
- IT reimbursement
- $275.00 towards medical plan
- 401K with matching percentage on company performance
- Vacation accrued per pay period
- Sick-time accrued per pay period
-
Manager, Solutions Management
6 days ago
Profit Recovery Partners LLC Santa Ana, United States_**Who You Are**:_ · A Manager, Solutions Management at Profit Recovery Partners is an individual with a passion for the consulting industry. You are responsible for all aspects of the work product related to the ongoing enhancement of implemented savings projects, client growth ...
-
Solutions Development Manager
2 weeks ago
UNITED PARCEL SERVICE Anaheim, United StatesExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combin ...
-
Homelessness Solutions Manager
4 days ago
City of Downey, CA Downey, United States**ABOUT THE POSITION**: · **The City of Downey is seeking a compassionate and energetic Homelessness Solutions Manager to join the City Manager's Office.** · Under direction of the Assistant City Manager, assists in the implementation of the City's homelessness outreach programs ...
-
Facility Solutions Manager
1 week ago
City Wide Facility Solutions Ontario, United States Full timeThe Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client ...
-
EHS Manager, Omniseals Solution
2 weeks ago
Saint Gobain Garden Grove, United States**The Role** · If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. · We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Inno ...
-
Hewlett Packard Fountain Valley, United StatesLOCATION: Remote in Los Angeles and Orange County. · **Responsibilities** · - Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization's offerings. · - Identifies complex custome ...
-
Outside Sales Representative
5 days ago
Culligan 11KS Ontario, United States**Benefits/Perks** · - Medical insurance · - Dental Insurance · - Vision insurance · - 401(k) retirement with company match · - Vacation, paid time off · - Company-provided workwear, cell phone, tablet · - Company-paid sales training · - Additional Culligan Corporate Subject Matt ...
-
Treasury Management Sales Consultant
1 week ago
Citizens Business Bank Ontario, United StatesExact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus. · - **Summary** · A Treasury Management Sales Consultant will generate fee income by providing highly skilled and knowledgeable assistance t ...
-
Customer Service Representative
1 week ago
BestPack Ontario, United StatesAs a **Customer Service Representative **with BPX Solutions you will act as a liaison, provide product/services information, answer questions, process orders, and resolve any customer needs with accuracy and efficiency. · **Responsibilities**: · - Generate and follow up on sales ...
-
Strategic Business Development Manager
4 days ago
CALTROL INC Ontario, United States**Why you'll love working for Caltrol**: · Caltrol is recognized as a leading provider of automation including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent. · Ca ...
-
Manager, Rgm
1 week ago
Ajinomoto Foods North America Ontario, United StatesOverview: · **Responsibilities**: · - ** · RGM Strategic Planning**: Support the development of RGM strategies by analyzing current state performance, market dynamics, customer demand, and the competitive landscape to develop recommendations on growth and margin maximizing opport ...
-
General Manager Sales
6 days ago
NAPA Ontario, United States**Position Mission**: · **Position Performance Measures**: · - Sales & Profits Quotas · - Company Store Inventory Turnover Quota · - New Distribution Growth · - Reduce the number of Category 3 and 4 Stores · - Employee Engagement · - Talent Development · - Improve Store Readiness ...
-
National Account Manager
1 week ago
Life Bridge International Corp. Ontario, United States**Benefits**: · - Competitive salary · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · **ABOUT US** · Life Bridge International is a quality raw material ingredient distribution company competitively servicing the dietary supplement, food and beve ...
-
Account Executive, Western Tortonto/ontario
2 weeks ago
Cengage Group Ontario, United StatesWe believe in the power and joy of learning · At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their l ...
-
Dispatcher
2 weeks ago
Arrow Towing llc Ontario, United StatesJob Overview: · **Responsibilities**: · - Coordinate the scheduling and dispatching of drivers and vehicles for timely delivery of goods · - Monitor routes and track shipments using GPS and transportation management systems · - Communicate with drivers, customers, and internal te ...
-
Field Service Technician
1 week ago
Fullsteam Ontario, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Field Service Technician (Markham, Ontario) · Trusted by the most notable brands around the globe, Silverware is a leading ...
-
Warehouse Forklift Operator
4 days ago
CPC Logistics Ontario, United States**WE OFFER**: · - **$19.50 Per Hour**: · - **Third shift (8:00PM Start)**: · - OT after 8 hours a day · - Weekly Pay · - Temp to Hire · **WE REQUIRE**: · - Must be 21 years of age or older · - **Forklift experience is required**: · - **Must have at least 12 months of warehouse ex ...
-
Logistics Sales Representative
1 week ago
Western Post US Ontario, United States_Company Overview_: · Western Post, established in 2015, specializes in end-to-end supply chain logistics services from China to Europe and the U.S., primarily serving medium and large businesses. Our comprehensive services include ocean freight, customs clearance, drayage, wareh ...
-
Entry Level Management Trainee
1 week ago
INLAND EMPIRE MANAGEMENT Group Ontario, United StatesIn the Entry Level Management role, you will be trained by our top Senior Managers to demonstrate excellent customer service by being the initial contact point between our clients. You will also help our sales team continue to increase profit by monitoring the campaigns and manag ...
-
Accounts Receivable Specialist
1 week ago
GSFoods Ontario, United StatesAt Good Source Solutions, our purpose is to ensure that we are helping our customers reduce their food costs while creating solutions for our vendors. Our goal is to become the sought-after partner in the food distribution industry where quality, low cost, value added solutions a ...
Facility Solutions Manager - Ontario, United States - City Wide Facility Solutions
Description
Job Description
Job DescriptionThe Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Essential functions
Requirements
Benefits
After 90 days: