Field Service Technician - Ontario, United States - Fullsteam

Fullsteam

Verified Company

Ontario, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business._

Field Service Technician (Markham, Ontario)

Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced technologies for the Hospitality Industry.

Silverware's solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests.

Silverware's obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market.

Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out.

Silverware brings more to the table.

We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people.

Reporting to the Director of Technical Services, responsibilities will include but are not limited to the following:

Provide technical support to customers as part of help desk
Perform on-site service calls and installations
In-house preparation of equipment for new & existing clients
Remote & On-site setup/configuration of new/current installations
Remote, On-site, & in-house hardware/software/network setup
Participation in maintenance of current inventory & RMA procedures/processing
New product testing & evaluation
Administrative tasks and duties
Company Vehicle maintenance
Maintain vehicle inventory
Will perform warehousing/inventory tasks

Requirements and Experience- A solid background and understanding of computer hardware and networking as well as CompTia A+ certification is required- Valid Ontario G Driver's License is required- Must be a quick learner and motivated to solve technical problems in a thorough and timely manner- Must have excellent communication skills- Be part of an after-hours emergency service rotation- Must be able to lift up to 15 pounds repetitively

Success factors/job competencies:

Action Oriented & Drive for Results: Enjoys working hard; is action oriented and full of energy for the things seen as challenging; not fearful of action with minimum of planning; seizes opportunity to drive business objectives forward. Can be counted on to meet or exceed goals successfully; is consistent in performance and strives to be a top performer; very bottom line oriented; steadfastly pushes self and other for results. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Critical Thinking &

Continuous Development:

Can effectively cope with change; can shift gears comfortably; ability to synthesize objectives across the organization and take_ appropriate_ action without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Deals with concepts and complexity comfortably; capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting. Seeks and applies efficiencies in day-to-day work, constantly improving and streamlining processes to achieve company objectives.- Communication &

Relationship Building:

Has the ability to perceive reactions via non-verbal signals of others, reason with others to promote thinking and cognitive activity, understand drivers of decisions by interpreting the cause of other's reactions and what it may mean, and manage relationships by working collaboratively to reach the best outcome for the company.

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.

Serves as a collaboration catalyst that motivates others to want to collaborate as well.

Benefit Information:
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits: