Facility Solutions Manager - Ontario, United States - City Wide Facility Solutions

City Wide Facility Solutions Ontario, United States

1 week ago

Full time

Description

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Essential functions

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Ensure adequate (internal and external) staffing needs to service clients
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers and Contractors
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays
Compensation is based on salary and commissions.

Requirements

3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience
High School diploma required, bachelor's degree highly desirable
Highly detail oriented and excellent follow-through on commitments
Positive and out-going personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM database
Must have reliable transportation
Must speak Spanish.

Benefits

Auto Allowance
IT reimbursement

After 90 days:

$275.00 towards medical plan
401K with matching percentage on company performance
Vacation accrued per pay period
Sick-time accrued per pay period

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