- Join a talented delivery team for an industry leading company.
- Oversee a team of technical resources, guiding the development process and technical direction of a project, and ensuring that high-quality and scalable software is delivered on time
- Be a key player in the technical modernization initiatives.
- This is unique opportunity to exercise your creativity and make an immediate impact across an entire enterprise.
- Very high buy-in and visibility by senior business management.
- A chance to gain valuable domain experience in large and dynamic insurance sector of the economy
- A competitive compensation package, including excellent employee benefits.
- Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
- Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
- Monitor and analyze application performance metrics to identify and resolve any performance issues.
- Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
- Develop and implement best practices for incident management, problem management, and change management processes.
- Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
- Stay up-to-date with the latest industry trends and best practices in MERN stack development and production support.
- Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
- Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.
- Minimum of 5-7 years of experience as a support lead.
- Experience working and supporting enterprise cloud solutions using modern technology stack like MERN.
- Proven experience in leading a team of production support engineers.
- Excellent problem-solving and troubleshooting skills.
- Strong leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Knowledge of DevOps practices and tools
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Preferred skills: Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database.
- Experience in supporting microservices architecture.
- Experience in supporting APIs using API management.
- Experience in supporting data & application integration using Azure Integration Services or modern middleware solutions.
- Experience in DevOps – CI/CD.
- Experience with Docker, Kubernetes & Azure.
-
Lead Youth Support Specialist
13 hours ago
DREAM New York, United StatesOriginally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Th ...
-
IT Support Team Lead
1 week ago
Gerber Collision & Glass Elmhurst, United States**Company: Gerber Collision & Glass** · **WELCOME TO GERBER COLLISION & GLASS** · **_Our Team Members Drive Us _**Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ tea ...
-
Rivian Brooklyn, United StatesAbout Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...
-
Lead Desktop Support
3 days ago
ITACCEL New York, United StatesDesktop Support Manager · On site NYC $100k+ · Responsibilities: · Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. · Prioritize and delegate tasks effectively to meet sup ...
-
Salesforce Support Lead
3 days ago
Keylent Inc New York, United StatesSalesforce Support Lead TECHM-JOB-24932 · Role: Salesforce Support Lead · Skill: cloud computing · Location: New Jersey · Service cloud configuration and customization experience with case management, email to case, web to case ,Knowledge management and CTI implementations an ...
-
Senior Lead Support
1 week ago
Hunter Bond New York, United StatesJob title: Senior End User Engineer (Junior to Lead) Windows · Client: Elite FinTech · Salary: USD (150k - 200k) + Bonus + Benefits · Location: US / Singapore / Hybrid · Requirement: Trading/Quant/Hedge-fund experience needed (hard requirement) · The role: · My client is seeking ...
-
IT Support Engineer Lead
4 days ago
Forge USA New York, United StatesAt Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vis ...
-
Production Support Lead
1 week ago
Vertex Solutions New York, United StatesProduction support lead needed for a FT role with our global client to work hybrid from the NYC midtown office. Seeking professionals who have solid leadership and production support experience with Cloud based applications. Needs to understand ticketing systems, incident mgt, ma ...
-
Lead, Data and IT-Support
1 week ago
Uncommon Schools New York, United StatesAs a member of Uncommons IT Support team, the Lead will own and support work streams and processes that will help ensure the Team achieves its goals and objectives. Beyond technical and data knowledge, the Lead must have strong change management, pl Support, IT, Relationship Mana ...
-
Lead, Data and IT-Support
3 days ago
Uncommon Schools New York, United StatesCompany Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of ...
-
Application Support Lead
3 days ago
Fourier Ltd New York, United StatesThis position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firms Commodities front, middle and back-of ...
-
Lead, Data and IT-Support
3 days ago
Uncommon Schools New York, United StatesJob Description · Job DescriptionCompany Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student p ...
-
Application Support Lead
2 days ago
Fourier Ltd New York, United States Full timeThis position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firm's Commodities front, middle and back-o ...
-
Infrastructure Support Lead
3 weeks ago
Selby Jennings New York, United StatesRole Overview: As our Infrastructure Support Lead, you'll be the go-to person for all things IT infrastructure. You'll roll up your sleeves, dive into technical challenges, and collaborate with cross-functional teams to maintain and enhance our systems. If you're a hands-on profe ...
-
Customer Support Team Lead
1 week ago
Wagmo New York, United StatesAbout the role: · As Customer Support Team Lead, you will be stepping in to deliver Wagmo's Customer Support playbook and oversee the success of the team. In doing so, you will ensure that Wagmo delivers a best-in-class support experience to Wagmo's pet parents and manage an effi ...
-
Executive Desktop Support Lead
1 week ago
Careerbuilder-US New York, United StatesDexter Technologies is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior mana ...
-
Help Desk Support Lead
1 week ago
Top Stack New York, United StatesThis role will be supporting the Persistent Cyber Training Environment (PCTE) platform. · This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer. · You will ...
-
Help Desk Support Lead
2 weeks ago
Top Stack New York, United StatesThis role will be supporting the Persistent Cyber Training Environment (PCTE) platform. · This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer · You will b ...
-
Trading Systems Support Lead
6 days ago
Management Recruiters International New York, United StatesResearch Technology Support Lead · Our leading hedge fund implements systematic, computer-driven trading strategies across various liquid asset classes such as equities, futures, and foreign exchange. At the core of our efforts is meticulous research into a broad spectrum of mar ...
-
End User Support lead
7 hours ago
VDart Inc New York, United StatesJob Description · Job DescriptionRole and Responsibilities: · The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activ ...
Production Support Lead - New York, United States - Vertex Solutions Inc.
Description
Production support lead needed for a FT role with our global client to work hybrid from the NYC midtown office. Seeking professionals who have solid leadership and production support experience with Cloud based applications. Needs to understand ticketing systems, incident mgt, manage SLA's, dealing with offshore, work with complex environment, pull people together and pull people in when needed.
This is a salaried FT role offering base salary, annual bonus potential and benefits package.
Summary: We are seeking a highly experienced and skilled Senior MERN Stack Production Support Lead to join our team. As the Senior Production Support Lead, you will be responsible for overseeing the maintenance and support of our MERN (MongoDB, , , ) stack applications and other legacy applications in a production environment. You will lead a team of production support engineers and work closely with cross-functional teams to ensure the stability, availability, and performance of our applications. The ideal candidate will have extensive experience in MERN stack development, strong leadership skills, and a proven track record in production support.
What can you expect?
What is in it for you?
We will count on you to:
What you need to have:
What makes you stand out?
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.