Help Desk Support Lead - New York, United States - Top Stack

Description

This role will be supporting the Persistent Cyber Training Environment (PCTE) platform.

This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer

You will be a member of the platform support team, and provide service design, transition, and operation , ensuring the services are aligned with the needs of the customer.

You will use Jira Service Manager tools, vSphere, and other tools to monitor and maintain the PCTE platform to ensure its at peak performanc

e.
Required Experience/Qualificati
onsThis role requires an ACTIVE TOP SECRET CLEARANCE upon h
ire5-8 years of directly related experience supporting help desk operatio
ns.

Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university.

(5 years' experience in lieu of degr
ee)

DoD M IAT Level II Security Environment Certification:
CompTIA Security+ CE, CI
SSPDemonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environmen
ts.
Support the configuration, execution, and troubleshooting of virtual environments created by users within PC
TE.Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDA
P).Experience in maintaining and supporting networks in NSX/NS
X-TDemonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tas

ks.