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    Customer Service - Spokane, United States - RWC Group

    RWC Group
    RWC Group Spokane, United States

    1 week ago

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    Description

    As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. We offer paid training and carefully mentor each technician. No matter your level when you join us, we want you to improve.

    **What We Offer**

    Medical, Dental & Vision Insurance

    401K Plan

    Paid time off

    Growth opportunities

    Paid Training

    Family owned and operated

    Long term job security

    Health and wellness

    Discounts on products and services

    **Responsibilities**

    Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

    Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

    Ensure the daily inventory of technicians' time is consistently sold to service customers.

    Maintain Customer Success Index at or above company standards.

    Reinforces company policies and adheres to company standards.

    Encourages compliance with applicable laws and regulations.

    Maintain good working relationship with factory(s) and foster positive employee relations.

    **Qualifications**

    Organized and friendly personality

    Demonstrated ability to manage others

    Time management skills

    Fantastic communication skills with your customers

    Professional, well-groomed personal appearance

    Consistent record of service and sales success

    Strong record of positive customer satisfaction results

    Team oriented and self-motivated

    Able to work with little supervision

    Clean driving record and valid drivers license

    **This position is Monday through Friday 9:00AM to 5:30PM**

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply for Customer Service**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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