Jobs
>
Spokane

    Customer Service - Spokane, United States - Victoria Dalebout Insurance Agency Inc

    Victoria Dalebout Insurance Agency Inc
    Victoria Dalebout Insurance Agency Inc Spokane, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    The Customer Service/Account Manager is dedicated to enhancing customer satisfaction by addressing inquiries or issues related to the company's offerings. They engage with both internal and external stakeholders, providing guidance on underwriting principles, policies, and promotional efforts to support customer accounts. Furthermore, Account Managers assess, clarify, and resolve inquiries regarding policies and accounts. This role not only focuses on customer retention but also drives agency growth by promoting additional product lines to expand customer portfolios, fostering stronger client relationships and increasing overall retention rates.


    Benefits

    Annual Base Salary + Commission + Bonus Opportunities

    Paid Time Off (PTO)

    Dental Insurance

    Vision Insurance

    Mon-Fri Schedule


    Responsibilities
    • Understand customer needs to recommend suitable products and solutions.
    • Review renewal business and take necessary follow-up actions based on changes.
    • Greet walk-in clients and assist with processing payments.
    • Utilize our customer management center to document interactions, create follow-up tasks, and resolve concerns.
    • Educate existing customers on additional products to enhance coverage.
    • Maintain detailed records of customer interactions and transactions.
    • Assist with annual customer coverage reviews and offer personalized recommendations.
    • Act as a liaison between clients and claims department to ensure customer satisfaction.
    • Refer complex customer issues to senior team members.
    • Adhere to company and agency guidelines.
    • Handle client emails in a professional manner.
    • Provide general customer service and perform other assigned duties.
    • Stay updated on new products and company initiatives.
    • Research and provide timely solutions to customer inquiries.
    • Maintain confidentiality of customer and agency information.
    • Accept and implement feedback for professional growth.
    • Navigate multiple computer systems to resolve policy changes and process customer payments promptly.
    • Adapt to changing work situations and environments effectively.

    Requirements
    • Licensing Requirements: Obtain Property & Casualty license before the first day of employment and acquire Life & Disability license within 60 days.
    • Must maintain a valid Drivers License & reliable transportation.
    • Background check: Must complete and pass background check prior to employment.
    • Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers, colleagues, and insurance providers.
    • Knowledge of Insurance Products: Familiarity with various insurance products such as auto, home, life, and specialty insurance is crucial for providing accurate information and assisting customers with their inquiries.
    • Customer Service Experience: Prior experience in customer service roles is often required, as well as a demonstrated ability to handle inquiries, resolve complaints, and provide exceptional service to customers.
    • Attention to Detail: Insurance-related tasks often involve handling sensitive information and complex policies, so attention to detail is critical to ensure accuracy in processing claims, updating policies, and addressing customer concerns.
    • Problem-Solving Skills: The ability to analyze customer needs, identify solutions, and resolve issues efficiently is vital for customer service representatives in the insurance industry.
    • Computer Proficiency: Proficiency in using computer systems and software applications is typically required for tasks such as managing customer accounts, processing payments, and generating reports.
    • Regulatory Knowledge: Familiarity with insurance regulations and compliance requirements is important for ensuring that customer interactions and transactions adhere to industry standards and legal guidelines.
    • Empathy and Patience: Dealing with customer inquiries and concerns, especially during stressful situations such as claims processing, requires empathy, patience, and a compassionate approach.
    • Team Player: The ability to collaborate effectively with colleagues, insurance agents, and other stakeholders is essential for providing seamless customer service and achieving organizational goals.
    • Adaptability: The insurance industry is dynamic, with evolving products, regulations, and customer needs. Customer service representatives must be adaptable and willing to learn new skills to meet changing demands.
  • 365 Disposal & Recycling

    Cashier/customer Service

    1 day ago

    365 Disposal & Recycling Sun Valley, United States

    We are a Waste Management Company looking for a Full time Customer Service Associate / Cashier to join our Team. · This team member will be responsible for: · *Entering customers transactions into system · *Charge Customers by Cash or Credit Cards · *Issue customer receipts · *Re ...

  • Premier Liquor

    Cashier and Customer Service

    5 days ago

    Premier Liquor Sun Valley, United States

    **Job Types**: Full-time, Part-time · Pay: $ $17.00 per hour · Expected hours: per week · Shift: · - 4 hour shift · - 8 hour shift · - Day shift · - Night shift · Weekly day range: · - Every weekend · - Monday to Friday · Ability to Commute: · - Sun Valley, CA preferred) · Abilit ...

  • CMC Event Rentals

    Customer Service/front Desk

    1 week ago

    CMC Event Rentals Sun Valley, United States

    **About Cmc Event Rentals**: · One of the nation's leading event planning organizations is currently in search of a dynamic, customer service focused individual, who thrives in a creative fast-paced environment. · Must be driven and self-sufficient, providing our clients with the ...

  • Motion Industries (MOT)

    Customer Service Rep Ii

    1 week ago

    Motion Industries (MOT) Sun Valley, United States

    **SUMMARY**: · Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may supp ...

  • ROOTER GUARD INC

    Dispatch/customer Service Representative

    1 day ago

    ROOTER GUARD INC Sun Valley, United States

    ROOTER GUARD IS HIRING · We are seeking a Dispatcher Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information. · **Responsibilities**: · Handle customer inquiries and complaints · Provide informati ...

  • SMI DISTRIBUTING

    Sales/customer Service Representative

    1 week ago

    SMI DISTRIBUTING Sun Valley, United States

    Overview: · Join our team as a Customer Service/Sales Representative, where you will play a vital role in providing exceptional service to our customers. This position offers the opportunity to utilize your communication and sales skills in a dynamic and rewarding environment. · ...

  • De Rigo REM

    Customer Service Representative Level Iii

    2 weeks ago

    De Rigo REM Sun Valley, United States

    De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative Level III. We are looking for someone who is passionate about details and excellent at both verbal and written commu ...

  • Diamond Parking

    Customer Service

    3 weeks ago

    Diamond Parking Spokane, United States

    **FLSA:** Non-Exempt · **SUMMARY** - Performs customer service, clerical, administrative and business detail by performing the following duties. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. · Answers incoming telephone calls, ...

  • KENDRA SMITH-Farmers Insurance Agency

    Customer Service

    1 week ago

    KENDRA SMITH-Farmers Insurance Agency Spokane, United States

    Job Description · Job DescriptionWe are seeking a licensed insurance sales person to join our team · Our office is quickly growing and we need someone who cares about clients and meeting their needs in a timely manner. The position offered can be full time or part time. Our Custo ...

  • RWC Group

    Customer Service

    3 weeks ago

    RWC Group Spokane, United States

    As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. We offer paid training and careful ...

  • CSL Plasma

    customer service

    3 weeks ago

    CSL Plasma Spokane, WA , USA, United States

    Summary · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Main Responsibilities · 1. Prepares the autopheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that ...

  • CSL

    Customer Service

    2 weeks ago

    CSL Spokane, United States Full time

    SummaryResponsible for preparing the donor, donor area and equipment for the pheresis process. Main Responsibilities · 1. Prepares the autopheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may ...

  • Sportsman's Warehouse

    Cashier/Customer Service

    1 week ago

    Sportsman's Warehouse Spokane, United States

    Details · ID: 17451 · Posted: 01/15/2024 · Expires: 12/07/2024 · Department: Customer Service · Shift Info · Type: Part-time · Shift(s): Varies · Hours: Varies · Wage Info · Wage/Salary:Hourly · Wage/Hourly: $16.00 · Description · Purpose of Position: · A Cashier/Customer Service ...

  • Sportsman's Warehouse

    Cashier/Customer Service

    1 week ago

    Sportsman's Warehouse Spokane Valley, United States

    Details · ID: 13167 · Posted: 03/04/2024 · Expires: 06/04/2024 · Department: Customer Service · Shift Info · Type: Part-time · Shift(s): Varies · Hours: Varies · Wage Info · Wage/Salary:Hourly · Wage/Hourly: $16.00 · Description · Purpose of Position: · A Cashier/Customer Service ...

  • U-Haul

    Customer service rep

    2 weeks ago

    U-Haul Spokane, United States

    Location: · 10304 E Sprague Ave, Spokane Valley, Washington 99206 United States of America · Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? · If you are looking for an excellent opportunity that will allow ...

  • Surface Experts Franchising

    Customer Service Rep

    2 weeks ago

    Surface Experts Franchising Spokane, United States

    Surface Experts Franchise Headquarters is looking for a customer service representative to join our growing team that services our 70+ franchises all over the US. Focusing on building a great work culture, while training a strong team that supports one another while helping our f ...

  • Domino's Pizza LLC

    Customer Service Representative

    2 weeks ago

    Domino's Pizza LLC Spokane, United States

    Company Description · Job Description · The main requirement for Domino's Customer Service Representatives (CSRs) is to have a · positive personality, a clear and highly energetic voice, and he or she must also be customer · service oriented. CSRs need to speak with customers ...

  • R AND R HEATING AND AIR CONDITIONING, INC.

    Customer Service Representative

    3 weeks ago

    R AND R HEATING AND AIR CONDITIONING, INC. Spokane, United States

    Job Type · Full-time · Description · R&R Heating is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. At R&R Heating, we pride ourselves on delivering exceptional service and support to our customers, ensuring their comf ...

  • TopBuild

    Custom Service I

    5 days ago

    TopBuild Spokane, United States

    We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, you'll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. · Job Description ...

  • The Staffing Resource Group, Inc

    Customer Service Representative

    2 weeks ago

    The Staffing Resource Group, Inc Spokane Valley, United States Direct Hire

    Customer Service Representative · SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing i ...