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    Information Technology Support Engineer - New York, United States - The Phoenix Group

    The Phoenix Group
    The Phoenix Group New York, United States

    1 week ago

    Default job background
    Human Resources
    Description

    Respond to and resolve IT support requests from end-users in a timely and

    efficient manner.


    • Troubleshoot hardware and software issues, providing clear and concise

    instructions for issue resolution.


    • Collaborate with other team members to escalate complex problems to higher-tier

    support as needed.

    Install, configure, and maintain desktop hardware, software, and peripherals.


    • Assist users with account setup, password resets, and access permissions.


    • Conduct training sessions to empower end-users and enhance their technical

    skills.

    Gain hands-on experience with all three major cloud platforms: AWS, Azure, and

    Google Cloud.


    • Assist in basic cloud maintenance tasks.


    • Basic Linux server administration and maintenance tasks

    Maintain accurate and up-to-date documentation for IT processes, procedures, and

    configurations.


    • Help create technical documentation and manuals for end users.

    Bachelor's degree in Information Technology, Computer Science, or related field.


    • Proven experience in providing Tier 1 and 2 support in an IT environment.


    • Familiarity with cloud platforms and services.


    • Strong troubleshooting and problem-solving skills.


    • Excellent communication and interpersonal skills.

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