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    Service Manager - Charlotte, United States - HomeTeam Pest Defense

    HomeTeam Pest Defense
    HomeTeam Pest Defense Charlotte, United States

    3 weeks ago

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    Description

    Overview

    At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

    Apply in minutes from your mobile phone

    Responsibilities

    As a HomeTeam Service Manager, you can expect to:

    • Ensure daily assigned revenue is completed
    • Maintain a high level of service quality
    • Standardize pest control technician service routes to improve route density
    • Schedule and review daily routes with technicians
    • Handle customer complaints; investigate and resolve customer service concerns
    • Assist technicians with field service requests and delinquent accounts
    • Order and maintain equipment, supplies and materials required for service work
    • Create a positive work environment
    • Attract and select high caliber employees, while maintaining qualified staff
    • Actively manage performance and motivate service staff
    • Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
    • Maintain appropriate certification/licensing as required by the state or by branch management
    • Coordinate training and licensing of new and existing service personnel
    • Coordinate and/or provide continuing training as needed
    • Maintain truck inventory records and perform periodic inspections
    • Delegate duties and examine work for accuracy and neatness
    • Maintain record of all commercial vehicle licenses and pest control licenses
    • Assist General/Branch Manager in other duties assigned
    • Work weekends as necessary to assist the technicians
    Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

    There's plenty of perks too
    • Competitive pay $$
    • $55K-65K/annually + bonuses
    • Comprehensive benefits package including medical, dental, vision
    • Company paid life & AD&D insurance
    • 401(k) plan with company match up to 6%
    • Employee stock purchase plan
    • Paid time off and holidays
    • Employee discounts
    • Tuition reimbursement
    • Dependent scholarship awards
    • An opportunity to advance within the company
    • Recognition for a job well done
    • A friendly work environment
    • Employee referral bonuses
    • The opportunity for professional growth and respect that comes from working for an industry leader
    Why HomeTeam?
    • HomeTeam is the #1 pest management company to homebuilders
    • Currently performs more the 2,000,000 services a year
    • The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
    • Pest Management Industry is growing and is a recession resistant line of business
    • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.,(NYSE:ROL), headquartered in Atlanta, GA.
    Qualifications

    Minimum Requirements:
    • Must be 18 years or older with a high school diploma or GED; College degree preferred
    • Must successfully pass background and drug screening
    • Must have experience with sales, marketing, and office administration
    • Experience supervising, coaching, and developing staff
    • 3 or more years' experience in a management role
    Physical Demands / Working Environment:
    • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
    • Safely use a ladder within the manufacturer's weight capacity
    • Lift and carry up to 50 lbs.
    • Ability to work in all types of weather conditions
    HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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