- Troubleshoots client issues via telephone, email or web conferencing software.
- Records customer inquiries by documenting inquiry and response in Salesforce.
- Performs new client training to large and small groups via web conferencing software.
- Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
- Works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
- Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.
- Other duties as assigned.
- Bachelors degree strongly preferred.
- High comfort level explaining technical skills to others
- Flexibility to work shifts between 9AM and 8PM
- Strong interpersonal, written, and verbal communication skills
- Previous telephone and written support experience
- Demonstrated experience with MS Office Suite and web-based information sources
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
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Support Specialist
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Boston University Boston, United StatesThe Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist. BUMC IT Client Services supports the computing ...
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IT Support Specialist
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Citi Boston, United States**About the Sales Enablement Team** · The sales enablement team works closely with the Securities Services Sales, Client Executives and Account Managers. We provide expertise in Sales Proposals (RFPs) and DDQ management and delivery - including executive summaries, proposal docum ...
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Support Specialist
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Contract - IT Support Specialist
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LG Energy Solution Michigan, Inc. Westborough, United States**Company Overview** · LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully ...
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IT Support Specialist I
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City of Groton and Groton Utilities Groton, United StatesThe City of Groton has an opening in our Utilities - Information Technology Department. Groton Utilities is a leader in Southeastern Connecticut, providing electric, water, and other services with exceptional customer service, value and quality._ _We are currently searching for a ...
Client Support Specialist - Watertown, United States - Liaison International
1 week ago
Description
Purpose:
As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.
Accountabilities: