Support Specialist - Andover, United States - NEEDS Center

NEEDS Center

Verified Company

Andover, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Information Technology Support Staff (ITSS) is responsible for assisting
NEEDS Center users with technical issues or questions relating to computer hardware, mobile devices and software.

Their duties include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical issues and supporting daily IT operations, and all departments and system users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures prompt computer, telephone, and network support to all system
Provides technical assistance and advice to
NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc.
Performs daily IT operations as needed.
Installs, and/or provides technical advice for the installation of technology
Communicates and implements companywide policies and procedures
Helps execute short and longterm plans to meet present and future automation, communication, and other technology needs.
Helps implement security of the IT infrastructure and systems and executes short and longterm plans for eliminating security risks.
Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results.
Helps analyze business requirements for IT systems and assesses need for new equipment and software.
Ensures a complete inventory of all company owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software.
Performs other related duties as required.

QUALIFICATIONS:

Excellent handson problemsolving and troubleshooting skills.
Basic knowledge of computer and networking principles.
Experience with Windows _and_ Macintosh operating systems preferred.
Microsoft Azure, Office 365 experience preferred.
The ability to communicate technical information in an accessible manner to nontechnical employees.
Ability to effectively prioritize and execute tasks in a timely manner.
Customerservice focus.
Collaborative mindset.
Prior experience working on a Helpdesk, in IT, or similar technical function.
The
NEEDS Center specializes in providing services and support to individuals with developmental disabilities, including Autism Spectrum Disorder (ASD). There is a particular emphasis on providing services to individuals with interfering challenging behavior and/or dual diagnosis. The
NEEDS Center's philosophy is rooted in the tenets of Applied Behavior Analysis (ABA), and Positive Behavior Support (PSB). The services and supports provided by the
NEEDS Center draw on the best of both disciplines in order to assist individuals to become as independent as they can be._