Technical Support Specialist - Boston, United States - Spark Shipping

Spark Shipping

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.

We want you to become a pro on our platform and then help users do the same

You'll be diagnosing technical issues in tasks such as:

Reading and understanding API documentation
Connecting to an FTP server
Reading CSV (commaseparated) files

Position Details:

Ability to dedicate 40 hours per week (significant overlap with 86 EST)
Strong technical skills
Ability to troubleshoot technical issues You must be based in the US
Please DO NOT APPLY if you're outside the United States

Requirements:

Must haves:

Technical Support experience at a B2B SaaS
Familiarity with FTP clients like FileZilla
Ability to read and understand API documents
Work with Excel and CSV files
A great attitude and desire to help people :)

Nice-to-Have...
- eCommerce experience

We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay
You'll need to have a working knowledge of how these platforms work

Benefits