Computer Support Specialist, Bumc Information - Boston, United States - Boston University

Boston University

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist.

BUMC IT Client Services supports the computing needs of faculty, staff, and students at the schools of the Medical Campus, including the School of Medicine and School of Public Health.

The right applicant will work closely with these communities to provide technical expertise, assess business needs, advocate for, and implement technology solutions.

The Computer Support Specialist is responsible for the support, installation, and troubleshooting of Windows and Mac computers.

Computer management, security, and deployment (Quest KACE, JAMF, CrowdStrike, Microsoft Deployment Toolkit)
Remote support software (BeyondTrust Bomgar)

Required Skills:

24 years of experience in a related technology environment.
Bachelor's Degree in related field is preferred but not required.
Must be able to lift moderately heavy equipment (up to 50 pounds).
Technical Skills: _
Proven experience with diagnosing Windows and macOS issues.
Have a good understanding of how to troubleshoot and solve software, hardware and network issues.
Have general knowledge of Active Directory including group policies, AD units and groups and file permissions.
Should be comfortable with installing, configuring, and upgrading Windows and macOS computers and software.
Experience with a variety of tools commonly used in a sophisticated enterprise environment such as remote assistance, asset management, deployment and mobile device management, patching, virus protection, and encryption.
Soft Skills: _
Must follow procedures and keep accurate records of incidents and requests while working in the field.
Strong writing and organizational skills required.
Demonstrate patience when problemsolving complex technical issues, over the phone and in person, with diverse customers.
Learn and support new technology quickly.
Must possess excellent interpersonal communication skills.
Strong customer service skills.
An upbeat, selfdirected, motivated individual who enjoys working in a fastpaced, dynamic environment.
Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
Work well with external vendors.
Work efficiently in crossfunctional teams and/or inventively and independently as an individual.
Must possess the ability to work autonomously and retain control in rapidly changing situations.
A high level of independent decision making is required.
We_ are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, _pregnancy_ or pregnancyrelated condition, or because of marital, parental, or veteran status. _We are a VEVRAA Federal Contractor_._