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Walkersville

    Onsite Support Engineer - Walkersville, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Walkersville, United States

    1 week ago

    Tata Consultancy Services background
    Description
    • Hardware IMAC Support:
    • Troubleshoot, diagnose and resolve the tickets which required onsite support
    • Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
    • Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
    • Participate in war room during major incidents
    • Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
    • Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
    • Collect hardware as part of users leavers process
    • Asset Management:
    • Maintain asset register including hardware and software
    • Alert Customer in case of licensing issue (Software)
    • Manage non-standard intervention / software installation
    • PC and other devices logistics Management § Software IMAC and configuration
    • Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
    • Perform Soft IMAC, Image loading where this cannot be executed remotely
    • Software deployment on end user devices o Deployment of mobile apps
    • Hands and feet support -Special devices
    • Meeting room support and conference room devices
    • Printers & Laboratory and manufacturing devices
    • Support to Organizational Events
    • Customer 3rd Party Support and Co-ordination
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Perform other duties as assigned

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