- Hardware IMAC Support:
- Troubleshoot, diagnose and resolve the tickets which required onsite support
- Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
- Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
- Participate in war room during major incidents
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
- Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
- Collect hardware as part of users leavers process
- Asset Management:
- Maintain asset register including hardware and software
- Alert Customer in case of licensing issue (Software)
- Manage non-standard intervention / software installation
- PC and other devices logistics Management § Software IMAC and configuration
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
- Perform Soft IMAC, Image loading where this cannot be executed remotely
- Software deployment on end user devices o Deployment of mobile apps
- Hands and feet support -Special devices
- Meeting room support and conference room devices
- Printers & Laboratory and manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other duties as assigned
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IT Support Engineer
2 weeks ago
Quantum Ventures Garretts Mill, United StatesOverview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to troubleshoot issues and improve our systems, ensuring optimal operation. Your focus will be on ensuring that our IT inf ...
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Onsite Support Engineer
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Tata Consultancy Services Walkersville, United StatesHardware IMAC Support: · Troubleshoot, diagnose and resolve the tickets which required onsite support · Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution · Schedule Supported Device installation, Software and Hardw ...
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Engineer for PreSales and Product Support
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Deployment Support Engineer
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Deployment Support Engineer
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Stellar Innovations Shannondale, United StatesShannondale is a leading company in the European defense industry with a global reach. The company, headquartered in Taufkirchen near Munich, develops sensor solutions for defense and security applications. · As a technology leader, Shannondale drives the development of defense e ...
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Resource Efficiency Manager Iii
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Lindahl Reed, Inc. Fort Detrick, United States**Title**: Resource Efficiency Manager III (REM III) · **Locations**: Fort Detrick, Frederick, MD · **Job Type**: Full-Time On-Site · **Experience**: 9 years · **Education**: Bachelor's Degree · **Date Update**: May 20, 2024 · **Salary Range**: $110,000- $127,000/ year (_In compl ...
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Radiant Enterprises Woodsboro, United StatesWe are looking for an experienced Enterprise Application Manager to join our dynamic IT Operations Team in Frankfurt or Berlin. As the Enterprise Applications Manager, you will be responsible for the architecture, maintenance, support, and administration of a diverse portfolio of ...
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Research Associate, Aerobiology
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Sps/pd2 Administrator
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Scrum Master
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ManTech Fort Detrick, United States**Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an industry-leading organization, where our employees come first. At **ManTech**, you'll help protect our national security while working on innovative projects that offer oppor ...
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Director Technology Applications Office
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Support Engineer
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Support Engineer
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Software Guidance and Assistance, Inc. Rockville, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer (Jira/Confluence) for a Contract assignment with one of our premier Financial clients in Rockville, MD. · This position is 100% remote. · Job Description · We are seeking an experienced Support Eng ...
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Support Engineer
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Software Guidance and Assistance, Inc. Rockville, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a · Support Engineer (Jira/Confluence) · for a · Contract · assignment with one of our premier · Financial · clients in Rockville, MD. · This position is 100% remote. · Job DescriptionWe are seeking an experien ...
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Support Engineer
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Software Guidance and Assistance, Inc. Rockville, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a · Support Engineer (Jira/Confluence) · for a · Contract · assignment with one of our premier · Financial · clients in Rockville, MD. · This position is 100% remote. · Job Description · We are seeking an exper ...
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QA Specialist
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Cartesian Therapeutics Frederick, United States**Summary**: · The QA Specialist reporting to Senior Director, QA will support manufacturing operations from clinical to commercial day to day, reviewing batch records, review documents for manufacturing teams to resolve issues and ultimately review and release batches. This pers ...
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Maintenance Planner
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TAI Engineering Frederick, United StatesAt TAI we are dedicated to the success of our clients and to that end, consider ourselves partners to our clients, not vendors. Backed by more than three decades of proven success and a client-focused approach, our full-service offering allows for exceptional efficiency and proje ...
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Manufacturing Technician
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Associate Scientist I
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AstraZeneca Frederick, United StatesJoin our Operations team as an Associate Scientist I / II in the MS&T Labs. The core responsibilities of this role include laboratory executions supporting large-scale investigations, raw material screening, and process optimization. The primary focus of this position will be ups ...