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Support Engineer
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Support Engineer
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Software Guidance and Assistance, Inc. Rockville, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a · Support Engineer (Jira/Confluence) · for a · Contract · assignment with one of our premier · Financial · clients in Rockville, MD. · This position is 100% remote. · Job DescriptionWe are seeking an experien ...
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Support Engineer
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Software Guidance and Assistance, Inc. Rockville, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a · Support Engineer (Jira/Confluence) · for a · Contract · assignment with one of our premier · Financial · clients in Rockville, MD. · This position is 100% remote. · Job Description · We are seeking an exper ...
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Engineering Support
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Technical Support Engineer
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Technical Support Engineer
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Tier 2 Support Engineer
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The Talent Trove Company Dulles, United StatesAre you ready to dive into the forefront of technology and digital forensics? If so, **Ardent Principles** in Dulles, VA is searching for a **full-time Network Engineering and Digital Forensics Support Consultant** to join our talented team. This position does require TS/SCI clea ...
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Sales engineer for customer support
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Research Associate
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Actalent Rockville, United States Full timeDescription: · Describe in just a few sentences the day-to-day activity of the role. · The primary role of the position will be to perform routine testing for development samples using analytical chemistry methods. These methods could include spectrophotometry, capillary gel ele ...
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Staff Architect
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OLBN, INC. Rockville, United StatesOLBN is a full service architectural and engineering firm providing Architectural, Engineering and Construction (AEC) support services for both Governmental and Commercial Clients, with our primary project types being interior office space (GSA/Commercial), laboratories (NIH) and ...
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Assistant Chief Engineer
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Quality Assurance Manager
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Research Associate
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CLIA Lab Technician
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Director of Project
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Asset Management Analyst
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Bim Manager
4 days ago
MN International Enterprises Rockville, United StatesRockville, MD based structural design engineering firm is currently looking for a BIM Manager to assist with the implementation and ongoing maintenance of Revit in the Studio. You will partner with the company's structural engineers to ensure the execution and implementation of p ...
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Quality Assurance Manager
3 days ago
Actalent Rockville, United States Full timeDescription: · -works closely with manufacturing regarding product quality planning, design, and improvement to ensure quality is built into manufacturing processes.-Supports Internal audits and external vendor audits including leading audits and providing the required reports an ...
Support Engineer - Rockville, MD, United States - TEKsystems
Description
**Must have experience working with JIRA and Confluence**
Description:
Job Description
We are seeking an experienced Support Engineer with expertise in Jira and Confluence. The successful candidate will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request to the creation of new projects. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach.
Skills:
Jira, confluence, bitbucket, scripting, automation
Additional Skills & Qualifications:
Essential Job Functions:
User support and query resolution: Act as a first point of contact for all Jira and Confluence related queries. Provide prompt and accurate solutions to user problems and requests.
Project configuration: Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies.
User management: Manage user access, roles, and permissions.
New project/space creation: Create new projects and setup workflows based on the requirements.
Continuous improvement: Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience.
Collaboration: Work closely with other IT and support teams to ensure a cohesive approach to user support.
Job Skills and Qualifications:
Proven experience (3+ years) as a support engineer or similar user facing role with a focus on Jira and Confluence.
In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
Proven ability to handle multiple tasks.
Excellent communication and interpersonal skills.
Familiarity working with Bitbucket is highly desirable.
Scripting and automation skills are highly desirable.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
