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Technical Support Engineer - Rockville, United States - ConsultNet
Description
Technical Support EngineerAnywhere, US (100% Remote)
Contract
Job Description:
Our client is seeking an experienced
Technical Support Engineer
with outstanding expertise in
Jira and Confluence
. The Support Engineer will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request(s), to the creation of new projects/project initiatives. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach.
Basic Job Duties:
*User Support and Query Resolution: > Act as a first point of contact for all of the client's Jira and Confluence, related queries
> Provide prompt and accurate solutions to user problems and requests.
*Project Configuration: > Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies.
*User Management: > Manage user access, roles, and permissions.
*New Project/Space Creation: > Create new projects and setup workflows based on the requirements.
*Continuous Improvement: > Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience.
Collaboration:
> Work closely with other IT/Technology and related support teams to ensure a cohesive approach to user support enterprise-wide.
Other Essential Skills and Qualifications:
> Proven experience (3+ years) as a support engineer or similar user-facing role with a focus on Jira and Confluence.
> In-depth understanding of Jira and Confluence, including advanced features and admin capabilities.
> Proven ability to handle multiple tasks at once - excellent in multi-tasking
> Excellent communication and interpersonal skills.
Nice to Have(s) / Preferred Experience:
> Familiarity working with Bitbucket is highly desirable.
> Scripting and automation skills are highly desirable.
Be a part of the ConsultNet difference.
As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America.
Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities.
We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -#J-18808-Ljbffr
