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    Director of Customer Success - Atlanta, United States - cove

    cove
    cove Atlanta, United States

    2 weeks ago

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    Description

    Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of the global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet

    Who We Are: is at the forefront of sustainable building design, combining AI-powered consulting with advanced analytics to optimize efficiency and environmental impact for architecture, engineering, and construction customers. We raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). helps design teams streamline project workflows while rapidly decarbonizing the building design process by automating energy, daylight, glare, cost, and more. Did you know buildings contribute to over 40% of the global carbon emissions? Last year we helped customers offset 5x more carbon than Tesla

    Who You Are: As a Customer Success Leader at , you will drive our customer growth and retention strategy, reporting directly to the CEO. Your role will focus on maximizing customer engagement and revenue through strategic management and innovative leadership. You will be an ambitious, hands-on and results-driven Customer Success leader, who is excited to support and grow a customer base that represents the leading names in the AEC space (including 70 of the top 100 global architecture firms).

    Key job responsibilities

    • Guide the vision and execution of customer growth and retention activities at
    • Reports directly to the CEO
    • Drive customer expansion and retention
    • Build relationships with customers, starting with the onboarding process, and assisting them with any issues
    • Identify and execute opportunities to increase revenue with existing customers.
    • Work closely with product, marketing, sales, and finance teams to align on customer goals, share insights, and drive company-wide initiatives focused on customer success.
    • Develop tools, processes and best practices, and analyze customers' activity to ensure customers are realizing the greatest possible value from
    • Build and lead a world-class team
    • Recruit and develop a high performing team
    • Manage day-to-day activities, driving solutions and developing skills across team members
    • Foster cross functional collaboration between teams across customer activities
    • Serve as the primary escalation point to manage and resolve any critical situations for Customer growth and retention
    • Develop systematic approach to optimization of customer renewal, retention, expansion, and value delivery.
    • Become an expert in the resources available to our customers and educating them on the use and benefits of our product.
    • Be a strong customer advocate while capturing and sharing customer feedback

    Qualifications

    • Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
    • At least 7 years in customer success, account management, or related areas within the tech industry, including a minimum of 3 years in a leadership position.
    • Analytical skills and proven ability to drive revenue growth and customer retention. Experience in the Architecture/Engineering/Construction industry is a plus.
    • Analytical skills with the ability to translate data into actionable insights.
    • Possess exceptional client management and communications skills
    • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer base
    • Possess a strong leadership ability, with interpersonal skills that inspire and motivate teams
    • Outstanding task management and prioritization skills across a varied set of responsibilities
    • Confident, high energy, self-motivated and a true team player
    • Ability to build credibility and trust by understanding and addressing customer requirements.
    • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity

    Bonus Points For:

    • Architecture/Engineering/Construction industry specific Experience
    • Experience with HubSpot

    What's In It for You:

    1. 100% Employer Paid Health insurance
    2. Vision and Dental benefits
    3. Employer-paid public transit pass and biking stipend
    4. Competitive Pay
    5. Work-Life Balance
    6. Onsite Gym membership
    7. Hybrid Work
    8. Paid time off and holidays
    9. Snacks, beer, team events

    is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.

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