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Raynham

    Service Manager - Raynham, United States - United Construction & Forestry

    United Construction & Forestry
    United Construction & Forestry Raynham, United States

    6 days ago

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    Description

    **Location:** Raynham, MA

    **Type of Employment:** Full Time United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

    **Purpose:**

    **Performance Expectations:**

    Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge

    Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction

    Resolves elevated customer issues as needed with a high level of customer service; escalating if needed

    Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location

    Assists in the development and execution of effective Service Department policies and processes

    Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives

    Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals

    Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel

    Responsible for hiring, training and development of service personnel

    Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed

    Ensures all department tools, equipment and vehicles are in good working order

    Identifies and develops new customer and business opportunities to achieve department growth

    Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed

    Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance

    Ensures safety compliance within the Service Department

    **Experience, Education, Skills, and Knowledge:**

    Bachelors degree preferred, or equivalent experience required

    3 years of equipment industry or service experience

    Excellent customer service skills and follow through ability

    Familiar with the equipment industry, John Deere and competitive products

    General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

    Ability to manage personnel and adhere to company policies and procedures

    Ability to use standard desktop load applications, email, internet functions and Service Advisor

    Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis

    Neat and clean personal appearance (in accordance with company policy)

    Ability to write and speak effectively to individuals and groups

    High level of attention to detail and accuracy of information

    Solid understanding of financial principles relative to Service Department operations and company business systems

    Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement

    Exhibits necessary skills to effectively manage a fast-paced environment

    Exhibits strong desire to expand personal development

    Ability to work within and promote a strong team environment across all departments

    Exhibits a willingness to accept additional assignments

    Achieves and maintains forklift certification

    Ability to travel for customer service and training as needed

    Clean drivers record and valid drivers license

    **Benefits:**

    Competitive Pay

    401K with company match

    Health Insurance

    Paid Holiday and Paid Time Off

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