- Dynamic diversity. Bringing diversity of perspective, skillset, and background, as well as the mix of ages, genders, ethnicities, skillsets & backgrounds.
- Radical collaboration. Connecting a diverse group of people through instinctive structures, skills and mindsets.
- Rapid prototyping . Fostering a mindset of curiosity in which our people are always building, testing, evolving and retesting hypotheses.
- 8-10 years Digital Media/Operations experience at a large media agency
- Bachelors Degree in Business or Marketing required or equivalent work experience
- Knowledge of Digital Media environment (inclusive of platforms and/or channels)
- Director level experience and collaboration
- Excellent communication and problem solving skills
- 6-8 years leadership experience
- Significant digital and ad tech experience
- Significant project management experience – handling deadlines with reliance on collaboration across multiple teams
- Significant experience of managing large teams and operating in a senior operations focused role
- Experience of overseeing or having worked on major client engagements that deliver against business objectives, results and/or transformation
- Experience onboarding new clients with accelerated timelines Responsibilities
- Help establish Business Operations role and community at OMD
- Deployment of Quarterly Account Audit across client teams
- Lead business transformations resulting from gap assessments
- Successfully onboard new clients within 90 days or less
- Oversight of other operational functions (Media and Finance) and priority initiatives
- Set best practices for effective resource management & utilization
- Oversight of One Workflow & Automation Implementation
- Identify strategic operational process improvements through workflow definition, platform implementation & audit, and process engineering
- Consult and confirm implementation governance and best practices, ensure training compliance across platforms
- Ensure resources are mobilized and utilized in the optimum way in terms of productivity, with a view to maximizing strategic output and efficiencies for ongoing service delivery and exceeding client expectations across client teams
- Confirm resource orchestration across departments (Planning, Investment, Marketing Science, Finance, Project Management, HR); escalate to Leadership resource constraints and talent requirements
- Lead integration and connectivity between cross-functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) - inclusive of integration between onshore and offshore resources
- Confirm operational best practices with Project Management, embedding media expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency)
- Audit process workflow and media enablement, platform implementation, and digital architectures
- Deliver cost-savings and efficiencies with process refinement, offshoring, and automation, collaborating with Data Operations and Marketing Science
- Deploy Omnicom toolsets and utilities to streamline operational workflow and client delivery (e.g. Omni, PlanIt, Microsoft Teams, Taxonomy Builder etc.), partner with discipline leads and L&D to confirm team edification across core utilities
- Partner with Omni expeditors, confirming cross-department Omni edification, engagement, and utilization
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Director, Business Operations - New York, United States - OMD
Description
OverviewWhat You Can Expect:
Our success is underwritten by our core principles:
All of which is underpinned by a commitment to total transparency.
QualificationsEssential skills and experience :
Comprised of People and Media Operations; leads operational capability, platform, best practice governance, and resource mobilization and orchestration across OMD's end-to-end workflow. The Business Operations role requires a deep understanding of client business requirements, confirming rapid adaptation to the evolving needs of the business.
This resource is embedded on the US Central Operations Team, ultimately accountable to OMD's Chief Operating Officer.
Core Responsibilities:
Responsibilities:
Compensation Range: $90,000 - $215,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, and paid medical leave, STD/LTD insurance benefits.
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