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    Customer Service Call Center Representative - Elgin, United States - BCForward

    BCForward
    BCForward Elgin, United States

    3 weeks ago

    BCforward background
    Description

    Job Description

    Job Description

    BCForward is currently looking for highly motivated Customer Service Associate at Elgin, IL 60124.

    Job title: Customer Service Associate

    Location: 2521 Technology Drive, ##201, Elgin, IL 60124

    Duration: 3+ months

    Hours: 10:30am-7pm (Monday-Friday)

    PRIMARY PURPOSE :

    To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES


    • Assigns new claims to the appropriate claims handler.


    • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.


    • Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.


    • Communicates clearly and professionally with the customer by telephone.


    • Makes informed decisions within the parameters of our obligations.


    • Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.


    • Ability to type 35 words per minute (WPM).


    • Participates in and maintains a quality service culture within the Customer Service Team.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES


    • Performs other duties as assigned.


    • Perform tasks based on the needs of the company or differing situations.

    QUALIFICATIONS

    Education & Licensing

    High school diploma or GED required.

    Experience

    One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

    Skills & Knowledge


    • Excellent verbal and written communication skills


    • PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.


    • Must meet minimum typing requirements (35 WPM).


    • Strong organizational skills


    • Ability to apply logic to interpret information and make sound decisions.


    • Ability to multitask in fast paced environment.


    • Ability to work in a team environment and/or independently.


    • Ability to meet or exceed Performance Competencies


    • Ability to meet all attendance expectations.


    • Responsibility and ownership to ensure callers receive the highest possible customer experience.


    • Resilience in changing situations.


    • A can-do attitude

    Company DescriptionAbout BCforward
    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
    BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
    This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

    Company Description

    About BCforward\r
    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r
    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
    BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
    This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
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