Customer Service Representative - Bartow, United States - Bartow Municipal Airport Development Authority

Bartow Municipal Airport Development Authority Bartow, United States

3 weeks ago

Description

[**[BENEFITS [[Full-time position benefits include employer paid health insurance, life insurance, vacation leave, sick leave, holiday pay and personal days. Other benefits available are vision, dental, and supplemental insurance policies.

[**[MAJOR FUNCTIONS [[This is a Customer Service Representative (CSR) position working for the Bartow Airport Authority. Employees perform essential functions as outlined herein according to the functional assignment area. The work schedule will be ten (10) hour shifts, 8am - 6pm, four (4) days a week.

[ [ESSENTIAL FUNCTIONS [[The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.]{arial=""}]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}]{arial=""}]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}]{arial=""}]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}

Serves as a CSR responsible for managing the front desk.
Manages Flight School Scheduling for students and flight instructors.
Handles incoming telephone calls for the Fixed Base Operation (FBO) and Flight School.
Dispatches fuel orders and other requests to the line crew.
Maintains accounting records for FBO and Flight School.
Prepares correspondence and reports as directed.
Provides materials and information to pilots and other customers.
Properly checks in and checks out aircraft renters according to Flight School policies and procedures.
Performs custodial functions including cleaning and sanitizing front desk and counter.
Required to report to work at the appointed hour, as scheduled, and to work the entire assigned schedule.

[ [SECONDARY FUNCTIONS]{arial=""} ]{new="" roman="" times=""}

Supports other workers in event of absence.
Performs other tasks as assigned.

[ [CUSTOMER SERVICE [[This is a front-line position that provides excellent customer service to members of the public and Government employees. Service is provided in person, by phone contact, and by email. [ [SUPERVISION [[This position has no supervisory responsibilities. Requires self-supervision and independent judgment in most tasks. [ [EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS [ [Education and Experience.]{arial=""} ]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}]{arial=""}]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}]{arial=""}]{new="" roman="" times=""}]{arial=""} ]{new="" roman="" times=""}

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