Customer Service Representative - Auburndale, United States - Polk Air Conditioning & Heating Inc.
Description
We are looking for a phenomenal staff member to join our customer service and dispatch team.Our office has a very upbeat, fun environment. The happier our customers are, the more fun we have
Duties may include:
- Provide fast, friendly and fun customer service.
- Communicate with technicians and other departments.
- Answer incoming calls and text messages to close out calls for technicians.
- Maintain scheduled calls in our software making sure that all calls are scheduled on the appropriate technician and update customers as needed.
- Make outbound calls to schedule and confirm upcoming appointments.
- Make sure all time sheets are updated daily.
- Other assigned duties as directed by management.
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