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    Desktop Support Analyst, Chicago - Stantec

    Stantec
    Stantec Chicago, United States

    2 weeks ago

    Default job background
    Description
    Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents.

    Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement.

    Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.


    Your OpportunityTake the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.

    Collaborate with experienced support staff throughout the US

    Opportunity to work with peers on strategic IT initiatives

    Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills

    Your Key Responsibilities

    Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work

    Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature

    Create and update accurate and consistent records of all calls

    Monitor progress on problem resolution and advise users on status of issue

    Performing system backups/recoveries

    Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients

    Provide excellent client service

    #J-18808-Ljbffr
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