Jobs
>
Chicago

    IT Support Analyst - Chicago, United States - American Library Assoc.

    American Library Assoc.
    American Library Assoc. Chicago, United States

    4 weeks ago

    Default job background
    Description

    The American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to optimize user experience.

    Under the supervision of the Director of Infrastructure, this position is responsible for

    • Providing end-user support: Assisting with personal computing devices, applications support, and maintenance and support of AV equipment in ALA headquarters office.
    • Diagnose and resolve hardware/software issues: Ensure minimal disruption to productivity.
    • Install/configure OS, applications, and peripherals: Maintain device functionality.
    • Perform system upgrades/updates: Optimize performance and security.
    • Troubleshoot network connectivity: Collaborate with IT team members for complex networking issues.
    • Documentation: Maintain accurate records of resolutions and activities.
    • Implement IT policies/procedures: Ensure compliance and standardization.
    • Stay updated on emerging technologies: Remain informed for effective support.
    This is a regular full-time position based in our Chicago office.

    ALA staff are currently working on a hybrid schedule. Please note that although we have a generous telecommuting policy for our employees, we do not have any truly remote positions in states outside of our workplace sites.

    ALA currently requires that employees be fully vaccinated as defined by the Centers for Disease Control and Prevention (CDC). Proof of vaccination will be required on or before the start date.

    All offers of employment are contingent upon satisfactory completion of a background check and proof of your eligibility to work in the United States.

    Starting Salary: Negotiablefrom the low 70s based on relevant experience. ALA has an excellent benefits package, including flexible work schedules, medical, dental, generous paid vacation, a retirement annuity, and a 35-hour work week. You may also qualify for the Public Service Loan Forgiveness Program (PSLF).

    FOR CONSIDERATION:

    Apply online including a cover letter and resume.

    Or

    Send resume and cover letter to:

    American Library Association

    Ref: supporttechIT

    The American Library Association is an equal opportunity employer: Disability/Veteran.

    Qualifications:
    • Proven experience in providing technical support and assistance to end-users in a corporate or educational environment.
    • Strong knowledge of personal computer hardware, software, and operating systems, including Windows, macOS, and Linux.
    • Familiarity with supporting mobile devices and connectivity, such as smartphones and tablets, and associated operating systems (iOS, Android).
    • Proficiency in troubleshooting hardware and software issues, performing system upgrades, and installing peripheral devices.
    • Excellent communication and interpersonal skills with the ability to interact professionally and effectively with users at all levels of technical expertise.
    • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
    • Ability to work independently and as part of a team
    • Ability to communicate effectively with both technical and non-technical audiences
    • Ability to stay up to date on the latest IT technologies and trends in order to effectively support the changing needs of ALA users
    Desired Skills:
    • Working knowledge of operating systems, such as Windows, Linux, and macOS
    • Working knowledge of Office365, Teams, and SharePoint application suites and administrative configurations
    • Working knowledge of support desk ticketing platforms and procedure
    • Experience with security best practices
    • Experience with change management
    • Excellent problem-solving and troubleshooting skills
    • Excellent written, verbal, and team communication skills and ability to communicate effectively with both technical and non-technical audiences
    • Effective time management and strong customer service skills
    Other information

    The IT Support Analyst is an essential role that necessarily engages all staff at all levels of the organization, as well as ALA member leaders (for ALA headquarters meetings). This person must demonstrate strong integrity with a highly professional approach to their work, demonstrate an inquisitive nature and a desire to understand underlying business needs and questions from staff. Strong interpersonal skills that allow for a measured, calculated response to situations are essential; the ability to distance themselves from the immediate situation and visualize end goals and solutions is essential to success.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
  • Pregis

    IT Support Analyst

    2 weeks ago

    Pregis Chicago, United States

    IT Support Analyst · Chicago, IL, USA Req #2372 Thursday, April 11, 2024 We're Not Just in the Packaging Business–We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our ...

  • Metropolitan Water Reclamation District of Greater Chicago

    IT Support Analyst II

    3 weeks ago

    Metropolitan Water Reclamation District of Greater Chicago Chicago, United States

    General Statement · Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions · Es ...

  • Metropolitan Water Reclamation District of Greater Chicago

    IT Support Analyst I

    3 weeks ago

    Metropolitan Water Reclamation District of Greater Chicago Chicago, United States

    General Statement · Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions · Essential job functions are fundamental, ...

  • Rose International

    Application-Production Support Analyst

    3 weeks ago

    Rose International Chicago, United States

    Date Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463795 · Job Title: Application-Production Support Analyst · Job Location: Chicago, IL, USA, 60604 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 7 · Min Hour ...

  • Eurofins USA BioPharma Services

    Application Support Analyst

    2 days ago

    Eurofins USA BioPharma Services Chicago, United States

    Job Description · Eurofins BPT-Columbia is looking for an · Application Support Analyst, · to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hard ...

  • Vaco

    Application support analyst

    2 weeks ago

    Vaco Chicago, United States

    Position: Application Support Analyst · Client: Leading home healthcare services provider. · Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire – 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Computer Science gr ...

  • SpiderRock

    Client Support Analyst

    4 weeks ago

    SpiderRock Chicago, United States

    We are searching for rising talent ready to launch their careers in our Client Services team catering to our large institution clients that utilize our low latency trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then yo ...

  • ION Group

    Application Support Analyst

    1 day ago

    ION Group Chicago, United States Full time

    About Us · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: T ...

  • Costco

    Software Support Analyst

    9 hours ago

    Costco Chicago, United States

    Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...

  • Costco

    Software Support Analyst

    2 days ago

    Costco Chicago, United States

    Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...

  • JobRialto

    CPACS Support Analyst

    2 weeks ago

    JobRialto Chicago, United States

    Senior Support Analyst: · Must be able demonstrate a minimum of 5 years' experience in Cardiology PACS / Hemodynamics applications. · Skills required: · Master the basics of medical terminology · Knowledge of the HL7 / DICOM standard in theory and practice · Basic knowledge ...

  • MEMX

    Infrastructure Support Analyst

    12 hours ago

    MEMX Chicago, United States

    Job Description · Job DescriptionMEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an ...

  • Amundsen Davis

    IT Support Analyst II

    2 weeks ago

    Amundsen Davis Chicago, United States

    Job Description · Job DescriptionAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining a ...

  • Crowe

    Kodiak Product Support Analyst

    3 weeks ago

    Crowe Chicago, United States Full time

    Description · : The Product Support Analyst role is early in their technology career. The role works within our Product Support Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided by, and overseen by, technical l ...

  • TXODDS

    Infrastructure Support Analyst

    2 weeks ago

    TXODDS Chicago, United States

    Job Description · Job DescriptionOverviewAs an Infrastructure Support Analyst, you will play a pivotal role in ensuring the efficiency, security, and reliability of our technology ecosystem. Your responsibilities will encompass the installation, configuration, and maintenance of ...

  • Memx Inc

    Infrastructure Support Analyst

    1 day ago

    Memx Inc Chicago, United States

    MEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an exchange. The candidate must hav ...

  • Bank of Montreal

    Portfolio Support Analyst

    3 weeks ago

    Bank of Montreal Chicago, United States

    Application Deadline: · 05/18/2024 · Address: · 320 S Canal Street · Job Family Group: · Commercial Sales & Service · Accountable for providing support to Portfolio Managers by completing quantitative and qualitative analysis of customer financial information and completing ...

  • McDonald's Corporation

    Tech Support Analyst

    2 days ago

    McDonald's Corporation Chicago, United States

    Company Description: · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Inn ...

  • Phaxis

    Senior Support Analyst

    2 weeks ago

    Phaxis Chicago, United States

    Must Have Qualifications: · Experience using SQL, Python, C# · Understand US Equities and Derivatives · Plusses: · Series 3, Series 7, and Series 63 · Day-to-Day Responsibilities: · Provide level 1 and 2 trade, system and integration support at the direction of the client suppor ...

  • Prairie State College

    Technology Support Services Analyst

    4 weeks ago

    Prairie State College Chicago, United States Staff

    Position Summary · Performs complex and varied skills to implement, maintain, and support College technology hardware and software in a network environment. Reporting and Supervisory Relationships Direct reporting relationship to the Manager of IT Support Services. Essential Res ...