- Receive and respond to incoming tickets and e-mail requests for support.
- Manage problems through resolution with clear communication and status updates for affected users and management.
- Perform tickets analysis to identify common issues and trends. Recommend corrective actions to eradicate underlying root causes.
- Provide high priority technical support to Managers and Executives
- Support PCs, servers, network systems, video conferencing and security systems. Monitor and respond to events and alerts.
- Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools, Outlook, Teams, Defender, OneDrive, SharePoint, Active Directory and other backend systems as necessary.
- Document troubleshooting guides and maintain team knowledge base.
- Write technical procedures for configuration and deployment of hardware, software and related products.
- Manage the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the SLA.
- Evaluate and improve skill set of helpdesk technicians through documentation, training and mentorship.
- Collaborate with infrastructure and network administrators to ensure efficient operation of the desktop computing environment.
- Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
- Experience managing all aspects of PC workstation, mobile device, server and cloud service in a large decentralized network environment.
- Ability to perform quality work autonomously, or with minimal oversight. Able to analyze problems and situations quickly to resolve system issues. Able to work on multiple tasks with changing priorities, maintaining a strong customer service work ethic. Able to learn new technologies, programs and procedures quickly.
- Effective communication skills are essential, including the ability to accurately analyze problems, explain solutions, and present technical solutions to end-users in non-technical manner. Knows how to effectively deal with conflict situations with customers and peers and to be open to, and honest with, feedback and constructive criticism and guidance. Able to help others learn while solving problems and getting the job done.
- Strong understanding of project management concepts and team roles. Experience with project team participation.
- Must be able to work as part of a collaborative team to solve problems and assist outside partners as needed. Able to work with people at all levels within the organization structure.
- Extensive knowledge of local area network hardware, software, video conferencing systems and telecommunications services.
- Demonstrated understanding of developing and deployment of new and existing technologies related to the desktop and mobile devices. Able to research and develop new technologies that support business requirements or systems configurations.
- Strong presentation, interpersonal skills, written and oral communication skills.
- 5+ years of prior experience in Desktop, Server and cloud support or similar role in other manufacturing environment.
- Expert knowledge of Windows 7/Windows 10 Operating Systems including imaging, remote deployment and productivity software (O365) implementation.
- Knowledge of Active Directory and group policies, O365, Azure AD, Azure Cloud, Antivirus Software.
- Demonstrated hands-on experience with ITSM tools.
- Maintains current knowledge of relevant technology as assigned.
- Working knowledge of one or more scripting languages, Excel macros, or Powershell.
- Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
- Effective interpersonal skills and relationship-building skills, strong customer service attitude.
- Microsoft, Cisco, A+ certifications are preferred but not required.
- Work well in a demanding, changing environment, willing to be on call for after-hours support, willing to travel up to 15% of the time.
-
IT Support Analyst II
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions · Es ...
-
IT Support Analyst I
3 weeks ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions · Essential job functions are fundamental, ...
-
Application Support Analyst
2 days ago
Eurofins USA BioPharma Services Chicago, United StatesJob Description · Eurofins BPT-Columbia is looking for an · Application Support Analyst, · to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hard ...
-
Application-Production Support Analyst
3 weeks ago
Rose International Chicago, United StatesDate Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463795 · Job Title: Application-Production Support Analyst · Job Location: Chicago, IL, USA, 60604 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 7 · Min Hour ...
-
Software Support Analyst
2 days ago
Costco Chicago, United StatesCostco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...
-
Application Support Analyst
1 day ago
ION Group Chicago, United States Full timeAbout Us · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: T ...
-
Client Support Analyst
3 weeks ago
SpiderRock Chicago, United StatesWe are searching for rising talent ready to launch their careers in our Client Services team catering to our large institution clients that utilize our low latency trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then yo ...
-
Software Support Analyst
1 hour ago
Costco Chicago, United StatesCostco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...
-
Infrastructure Support Analyst
4 hours ago
MEMX Chicago, United StatesJob Description · Job DescriptionMEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an ...
-
Application support analyst
2 weeks ago
Vaco Chicago, United StatesPosition: Application Support Analyst · Client: Leading home healthcare services provider. · Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire – 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Computer Science gr ...
-
CPACS Support Analyst
1 week ago
JobRialto Chicago, United StatesSenior Support Analyst: · Must be able demonstrate a minimum of 5 years' experience in Cardiology PACS / Hemodynamics applications. · Skills required: · Master the basics of medical terminology · Knowledge of the HL7 / DICOM standard in theory and practice · Basic knowledge ...
-
IT Support Analyst II
2 weeks ago
Amundsen Davis Chicago, United StatesJob Description · Job DescriptionAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining a ...
-
Kodiak Product Support Analyst
3 weeks ago
Crowe Chicago, United States Full timeDescription · : The Product Support Analyst role is early in their technology career. The role works within our Product Support Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided by, and overseen by, technical l ...
-
Infrastructure Support Analyst
1 day ago
Memx Inc Chicago, United StatesMEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an exchange. The candidate must hav ...
-
Infrastructure Support Analyst
2 weeks ago
TXODDS Chicago, United StatesJob Description · Job DescriptionOverviewAs an Infrastructure Support Analyst, you will play a pivotal role in ensuring the efficiency, security, and reliability of our technology ecosystem. Your responsibilities will encompass the installation, configuration, and maintenance of ...
-
Senior Support Analyst
2 weeks ago
Phaxis Chicago, United StatesMust Have Qualifications: · Experience using SQL, Python, C# · Understand US Equities and Derivatives · Plusses: · Series 3, Series 7, and Series 63 · Day-to-Day Responsibilities: · Provide level 1 and 2 trade, system and integration support at the direction of the client suppor ...
-
Portfolio Support Analyst
3 weeks ago
Bank of Montreal Chicago, United StatesApplication Deadline: · 05/18/2024 · Address: · 320 S Canal Street · Job Family Group: · Commercial Sales & Service · Accountable for providing support to Portfolio Managers by completing quantitative and qualitative analysis of customer financial information and completing ...
-
Tech Support Analyst
1 day ago
McDonald's Corporation Chicago, United StatesCompany Description: · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Inn ...
-
Technology Support Services Analyst
4 weeks ago
Prairie State College Chicago, United States StaffPosition Summary · Performs complex and varied skills to implement, maintain, and support College technology hardware and software in a network environment. Reporting and Supervisory Relationships Direct reporting relationship to the Manager of IT Support Services. Essential Res ...
-
IT Support Analyst
4 weeks ago
American Library Assoc. Chicago, United StatesThe American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of ...
IT Support Analyst - Chicago, United States - Pregis
Description
IT Support Analyst
Chicago, IL, USA Req #2372 Thursday, April 11, 2024 We're Not Just in the Packaging Business–We're in the "Wow" Business
Pregis is Hiring
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, is the company for you. Check out the to learn how sustainability and social responsibility is at the very core of our company DNA.
Scope of Role:
IT Technical Support Analyst responsible for delivering business value to our front office and corporate users by supporting infrastructure services, systems and technologies. They will respond to security related incidents very quickly and follow thru the case until completely remediated. They will perform software and hardware configurations, testing, and implementations to meet operational objectives. They respond to service requests and incident calls for technical assistance including research and resolution. They follow previously established processes and procedures and contribute and suggest changes to those policies and procedures for continuous improvement purposes. Individual must demonstrate strong technical and people skills in order to handle numerous support issues, consistently offer superior customer service. This person will work with IT Operations Manager for proper workload prioritization and escalations. Candidates will need to be able to quickly acquire new skills and follow company policies and procedures.
Essential Duties and Responsibilities:
Other Skills:
Required Qualifications:
#CORP