Jobs
>
Chicago

    Client Support Analyst - Chicago, United States - SpiderRock

    SpiderRock
    SpiderRock Chicago, United States

    4 weeks ago

    Default job background
    Description

    We are searching for rising talent ready to launch their careers in our Client Services team catering to our large institution clients that utilize our low latency trading platform.

    If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place.

    The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.


    WHAT YOU WILL DO

    • Provide level 1 trade, system and integration support at the direction of the client support manager.

    Such responsibilities include, but are not limited to:

    • First-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
    • Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
    • Troubleshoot system and client connectivity issues
    • Investigate order routing issues between SpiderRock and multiple execution brokers
    • Perform QA of internal trading tools, algorithms and risk applications and document as needed
    • Assist in client-onboarding and account creation
    • Work closely with our Enterprise Operations, Sales/Business Development and Development teams

    WHAT WE ARE LOOKING FOR

    • Bachelor's degree or equivalent experience
    • Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
    • Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
    • Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
    • Professional, motivated attitude
    • Strong interpersonal skills and communication
    • Manage multiple issues in a fast pace, high pressured technology environment
    • Independent self-starter and a keen attention to detail
    • Enjoys working in a fast paced, collaborative environment
    • Available to work in a hybrid environment (3+ days in office per week) at our downtown Chicago state of the art office

    WHAT TO EXPECT

    • Highly competitive pay, benefits and bonus structure
    • Health insurance (medical, dental, vision)
    • Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
    • Discounted pet insurance
    • Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
    • Wellness programs
    • Zen Den for meditation, naps, nursing, or just to decompress
    • Hybrid work environment
    • Work with high-caliber and innovative professionals
    • Weekly catered lunches
    • Access to unlimited snacks and beverages in our lounge area
    • Monthly, Quarterly, and Semi-Annual company sponsored events
    • 401K Safe Harbor Plan and Match
    • Onsite gym membership
    • Divvy bike access
    • A fun and collaborative environment
    SpiderRock is an Equal Opportunity Employer
  • Pregis

    IT Support Analyst

    2 weeks ago

    Pregis Chicago, United States

    IT Support Analyst · Chicago, IL, USA Req #2372 Thursday, April 11, 2024 We're Not Just in the Packaging Business–We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our ...

  • Metropolitan Water Reclamation District of Greater Chicago

    IT Support Analyst II

    3 weeks ago

    Metropolitan Water Reclamation District of Greater Chicago Chicago, United States

    General Statement · Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions · Es ...

  • Metropolitan Water Reclamation District of Greater Chicago

    IT Support Analyst I

    3 weeks ago

    Metropolitan Water Reclamation District of Greater Chicago Chicago, United States

    General Statement · Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions · Essential job functions are fundamental, ...

  • Rose International

    Application-Production Support Analyst

    3 weeks ago

    Rose International Chicago, United States

    Date Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463795 · Job Title: Application-Production Support Analyst · Job Location: Chicago, IL, USA, 60604 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 7 · Min Hour ...

  • Eurofins USA BioPharma Services

    Application Support Analyst

    2 days ago

    Eurofins USA BioPharma Services Chicago, United States

    Job Description · Eurofins BPT-Columbia is looking for an · Application Support Analyst, · to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hard ...

  • ION Group

    Application Support Analyst

    1 day ago

    ION Group Chicago, United States Full time

    About Us · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: T ...

  • Costco

    Software Support Analyst

    13 hours ago

    Costco Chicago, United States

    Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...

  • Costco

    Software Support Analyst

    2 days ago

    Costco Chicago, United States

    Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...

  • Vaco

    Application support analyst

    2 weeks ago

    Vaco Chicago, United States

    Position: Application Support Analyst · Client: Leading home healthcare services provider. · Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire – 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Computer Science gr ...

  • JobRialto

    CPACS Support Analyst

    2 weeks ago

    JobRialto Chicago, United States

    Senior Support Analyst: · Must be able demonstrate a minimum of 5 years' experience in Cardiology PACS / Hemodynamics applications. · Skills required: · Master the basics of medical terminology · Knowledge of the HL7 / DICOM standard in theory and practice · Basic knowledge ...

  • MEMX

    Infrastructure Support Analyst

    16 hours ago

    MEMX Chicago, United States

    Job Description · Job DescriptionMEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an ...

  • Amundsen Davis

    IT Support Analyst II

    2 weeks ago

    Amundsen Davis Chicago, United States

    Job Description · Job DescriptionAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining a ...

  • Crowe

    Kodiak Product Support Analyst

    3 weeks ago

    Crowe Chicago, United States Full time

    Description · : The Product Support Analyst role is early in their technology career. The role works within our Product Support Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided by, and overseen by, technical l ...

  • TXODDS

    Infrastructure Support Analyst

    2 weeks ago

    TXODDS Chicago, United States

    Job Description · Job DescriptionOverviewAs an Infrastructure Support Analyst, you will play a pivotal role in ensuring the efficiency, security, and reliability of our technology ecosystem. Your responsibilities will encompass the installation, configuration, and maintenance of ...

  • Memx Inc

    Infrastructure Support Analyst

    1 day ago

    Memx Inc Chicago, United States

    MEMX is searching for an Infrastructure Support Analyst who will work with the infrastructure and data center operations teams in Chicago. This person will play an integral part in the physical set-up and operations required to successfully run an exchange. The candidate must hav ...

  • Bank of Montreal

    Portfolio Support Analyst

    3 weeks ago

    Bank of Montreal Chicago, United States

    Application Deadline: · 05/18/2024 · Address: · 320 S Canal Street · Job Family Group: · Commercial Sales & Service · Accountable for providing support to Portfolio Managers by completing quantitative and qualitative analysis of customer financial information and completing ...

  • McDonald's Corporation

    Tech Support Analyst

    2 days ago

    McDonald's Corporation Chicago, United States

    Company Description: · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Inn ...

  • Phaxis

    Senior Support Analyst

    2 weeks ago

    Phaxis Chicago, United States

    Must Have Qualifications: · Experience using SQL, Python, C# · Understand US Equities and Derivatives · Plusses: · Series 3, Series 7, and Series 63 · Day-to-Day Responsibilities: · Provide level 1 and 2 trade, system and integration support at the direction of the client suppor ...

  • Prairie State College

    Technology Support Services Analyst

    4 weeks ago

    Prairie State College Chicago, United States Staff

    Position Summary · Performs complex and varied skills to implement, maintain, and support College technology hardware and software in a network environment. Reporting and Supervisory Relationships Direct reporting relationship to the Manager of IT Support Services. Essential Res ...

  • American Library Assoc.

    IT Support Analyst

    4 weeks ago

    American Library Assoc. Chicago, United States

    The American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of ...