- Proactive monitoring of DASH's FIX routing platforms, DASH OMS trading platform and other proprietary applications using internal monitoring and support tools, raw FIX logs and application logs.
- Troubleshooting of FIX routing related and other production issues.
- Collaboration with Sales, Trading Operations, Compliance, Technology Development, Technical Operations, and Network Operations teams.
- Providing technical guidance and customer service for DASH's suite electronic trading products and services.
- Composition and maintenance of technical support documentation.
- Operational Excellence and Best Practices.
- Bachelor's Degree
- At least one year of experience in Application Support.
- Experience with software development lifecycle and agile methodology.
- Experience with composition of technical documentation
- Linux/UNIX, SQL
- XML, scripting languages a plus
- Fluency in FIX 4.2 protocol (and higher versions) is a big plus.
- Some Knowledge of US Financial Markets, Trading Instruments, and Trading Principles.
- Experience in Trading Operations or Integration/Technical Analyst in the financial technology industry a plus
- Asset Knowledge: U.S. Listed Equities and Options is a plus
- Customer focus
- Systematic approach to problem solving
- Detail-oriented and results-driven
- Strong organization and time management skills, multitasking
- Strong written and verbal communications skills
- Initiative and self-motivation
-
IT Support Analyst
3 weeks ago
Pregis Chicago, United StatesIT Support Analyst · Chicago, IL, USA Req #2372 Thursday, April 11, 2024 We're Not Just in the Packaging Business–We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our ...
-
IT Support Analyst
4 days ago
Soni Resources Group Chicago, United StatesSoni's client is seeking a highly motivated IT Support Analyst to join their team at a leading litigation boutique in Chicago. As the primary IT resource for the Chicago office, you'll provide exceptional technical support to our team both onsite and remotely. You'll be the first ...
-
Senior IT Support Analyst
1 day ago
InsideHigherEd Chicago, United StatesJob Description:Position Summary: · This position is responsible for promoting a high-quality experience to the community of staff, educators and students who contact the Site Support Team. The person filling this role will spend approximately 70% of their time providing end user ...
-
Senior Support Analyst
3 weeks ago
Phaxis Chicago, United StatesMust Have Qualifications: · Experience using SQL, Python, C# · Understand US Equities and Derivatives · Plusses: · Series 3, Series 7, and Series 63 · Day-to-Day Responsibilities: · Provide level 1 and 2 trade, system and integration support at the direction of the client suppor ...
-
IT Support Analyst I
23 hours ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions · Essential job functions are fundamental, ...
-
IT Support Analyst II
23 hours ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions · Es ...
-
Desktop Support Analyst
5 days ago
Assembly Chicago, United StatesJob Brief – Desktop Support Analyst · Why work for us: · Assembly Industries believes in creating a new generation of a passionate workforce in Pakistan by providing high-value opportunities that are life-changing. We strongly believe in a work-life balance and family-oriented ap ...
-
Sales Support Analyst
4 days ago
Glanbia plc Chicago, United StatesThe Sales Analyst is responsible for driving sales performance and delivering world-class solutions to customers in the food & nutrition industries by supporting Key Account Managers. This role should understand account strategies, execute initiative Support Analyst, Sales, Suppo ...
-
Desktop Support Analyst
4 days ago
Stone Search Chicago, United StatesJob Description · Job DescriptionDesktop Support Analyst - Coming from Financial or Law Firm · On-site: Chicago, IL · *USC or GC Holders · The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve i ...
-
Application Support Analyst
1 week ago
Eurofins USA BioPharma Services Chicago, United StatesJob Description · Eurofins BPT-Columbia is looking for an · Application Support Analyst, · to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hard ...
-
CPACS Support Analyst
3 weeks ago
JobRialto Chicago, United StatesSenior Support Analyst: · Must be able demonstrate a minimum of 5 years' experience in Cardiology PACS / Hemodynamics applications. · Skills required: · Master the basics of medical terminology · Knowledge of the HL7 / DICOM standard in theory and practice · Basic knowledge ...
-
IT Support Analyst II
3 weeks ago
Amundsen Davis Chicago, United StatesJob Description · Job DescriptionAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining a ...
-
Sales Support Analyst
3 days ago
Glanbia plc Chicago, United StatesSales Support Analyst · At Glanbia Nutritionals Inc., we co-innovate and deliver ingredient solutions and precision premixes including high quality colostrum, for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number on ...
-
Contract Support Analyst
17 hours ago
CBRE Chicago, United StatesContract Support Analyst - Contract Writer · Job ID · 169898 · Posted · 30-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Purchasing/Procurement · Location(s) · Austin - Texas - United States of America, Charlotte - North Carolina ...
-
Software Support Analyst
1 week ago
Costco Chicago, United StatesCostco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...
-
Software Support Analyst
1 week ago
Costco Chicago, United StatesCostco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in ...
-
Client Support Analyst
2 days ago
SpiderRock Chicago, United StatesWe are searching for rising talent ready to launch their careers in our Client Services team catering to our large institution clients that utilize our low latency trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then yo ...
-
Application support analyst
3 weeks ago
Vaco Chicago, United StatesPosition: Application Support Analyst · Client: Leading home healthcare services provider. · Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week · Contract to hire – 6 month contract period. · Pay: $21.00-$27.00 hr. · Calling recent Computer Science gr ...
-
IT Support Analyst II
3 days ago
Amundsen Davis Chicago, United StatesAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining and improving the timeliness and q ...
-
Markets Support Analyst
17 hours ago
Bank of America Chicago, United StatesMarkets Support Analyst · Chicago, Illinois · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, t ...
Application Support Analyst - Chicago, United States - ION Group
Description
About Us
DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: Trading Technologies, Execution Services, Analytics and Regulatory Technologies. With a relentless focus on transparency, performance and customization, DASH Financial Technologies caters to institutions that require increasingly specialized, complex, and adaptable tools to exceed their goals surrounding best execution.
DASH was launched in 2011 with the mission to create elegant, high performance technology solutions for the capital markets community. Founded on a philosophy of transparency, performance, and service we strive to execute our goals with focus and passion, while fostering a culture of education, innovation, and craftsmanship.
The Role
DASH is currently looking for an Application Support Analyst to join our team. You will be integral part in ensuring the smooth operation of various software applications within the organization. This role involves providing technical support to users and collaborating with all DASH teams to implement solutions and focus on automation. Our application and trade desk support team is formed of an enthusiastic mix of people with strong technical, business and customer service skills There is extensive internal user interaction and the need to work in a dynamic team environment. Flexibility, enthusiasm, and a result-oriented approach is a must. This is a high visibility, very impactful role where you will have a chance to "move the needle." We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.
Responsibilities
Required Experience, Skills and Qualifications
More About ION Group
We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
AAP/EEO Statement
DASH Financial Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DASH Financial Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DASH Financial Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASH Financial Technologies employees to perform their job duties may result in discipline up to and including discharge.