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    IT Support Analyst - Chicago, United States - Soni Resources Group

    Soni Resources Group
    Soni Resources Group Chicago, United States

    3 weeks ago

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    Description


    Soni's client is seeking a highly motivated IT Support Analyst to join their team at a leading litigation boutique in Chicago.

    As the primary IT resource for the Chicago office, you'll provide exceptional technical support to our team both onsite and remotely.

    You'll be the first point of contact for user inquiries, troubleshoot hardware and software issues, and collaborate on larger IT projects.


    This is a hybrid role, requiring 2 days per week onsite in the Chicago office and a flexible schedule to support occasional remote and onsite needs outside of normal business hours.


    Responsibilities:
    Provide prompt and professional IT support to end-users across the firm.

    Troubleshoot and resolve user/vendor issues, manage inventory, and assist with ongoing IT projects.

    Collaborate with users to diagnose and fix hardware and software problems.

    Coordinate daily IT operations like new user setup, AV conference support, office moves, and departures.

    Configure workstations, laptops, phones, and standard/non-standard software applications.

    Meet deadlines for support tickets and project deliverables.

    Develop and maintain firm-wide IT support documentation.


    Requirements:
    A 4-year degree in a technical field (IT, Computer Science, etc.)

    2-3 years of experience in IT Support/Helpdesk

    1-2 years of experience working in a law firm (required)

    Excellent communication and customer service skills

    A detail-oriented, organized, and proactive work style

    The ability to manage multiple tasks, prioritize effectively, and work independently

    Strong problem-solving and analytical skills

    Ability to work effectively in a team environment

    Proficiency in a Microsoft environment (M365, O365 apps, Teams, Windows OS/Server, Azure, Defender)

    Familiarity with legal industry solutions (NetDocuments, RingCentral, Mimecast, iTimeKeep) is a plus


    Bonus Points for:
    Foundational IT certifications (A+, Net+, Microsoft)

    Experience with Cisco solutions

    A willingness to travel to other offices as needed


    They Offer:
    Competitive salary and benefits package (ranging from $60,000 - $80,000 annually)

    The opportunity to work in a dynamic and intellectually stimulating legal environment

    A collaborative and supportive work culture

    Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .

    Ready to leverage your IT skills in a fast-paced legal setting? Apply today

    #J-18808-Ljbffr
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