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IT Support Analyst
6 days ago
Equity Residential Chicago, United StatesThis position will work closely with other IT teams to provision new user accounts, user access and perform some admin functions in multiple systems. This position will also be responsible for executing certain daily tasks, such as running some services and reports at scheduled t ...
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IT Support Analyst
2 weeks ago
Pregis LLC Chicago, United StatesWe're Not Just in the Packaging Business-We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation ...
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Technical Support Analyst
1 week ago
ALINED Consulting, LLC Chicago, United StatesMust Haves: · - 3 years helpdesk support · - Experience in a busy / heavy volume environment requests handled per day per analyst · - Providing support to remote users - home and other office locations via phone/zooM/Facetime · Nice to haves · - Working in law firm experience plu ...
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Tech Support Analyst
2 weeks ago
Follett School Solutions LLC Chicago, United States**Position Overview**: · **Responsibilities**: · - Serves as primary technical support liaison between company and customer. · - Keeps customer informed of how and when problems are resolved. · - Involved in any additional follow up, testing and troubleshooting. · - Responsible f ...
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Support Center Analyst
2 weeks ago
Rewards Network Chicago, United States**Job Overview** · **What **you'll** bring to the table**:(Responsibilities)**: · - Identifies, researches, and resolves technical and procedural issues. · - Documents, tracks, and monitors each incident to ensure a timely resolution. · - Builds, deploys, and repairs desktops and ...
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Application Support Analyst
2 weeks ago
Press Ganey Chicago, United States**Company Description** · PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earli ...
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Technical Support Analyst
5 hours ago
Press Ganey Chicago, United States**Company Description** · PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earli ...
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Infrastructure Support Analyst
3 days ago
TXODDS Chicago, United States**Overview**: · **What you'll do**: · - Implement and manage robust data protection measures, including regular backups and disaster recovery plans, to safeguard critical information. · - Oversee the maintenance, and troubleshooting of wired internet infrastructure to ensure reli ...
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Markets Support Analyst
5 hours ago
Bank of America Chicago, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
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Application Support Analyst
5 hours ago
Press Ganey Chicago, United States**Company Description** Press Ganey**, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41, ...
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Help Desk Support Analyst
1 week ago
RCR Consulting Group Chicago, United StatesJoin our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...
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Help Desk Support Analyst
1 week ago
RCR Consulting Group Chicago, United StatesJoin our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...
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Arity - Customer Support Analyst
3 weeks ago
Allstate Chicago, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
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Trading System Support Analyst
2 weeks ago
Belvedere Trading Chicago, United StatesThis position will provide an opportunity to learn Belvedere's proprietary technology environment and trading operations in a challenging and fast-paced environment. · Our teams provide around-the-clock support to facilitate fast issue resolution for our traders. · **What you'll ...
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Technology Support Analyst I
2 weeks ago
Kirkland and Ellis Chicago, United States**About Kirkland & Ellis** · At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we ...
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Sap-fico Support Analyst
4 days ago
OFI Chicago, United States**Description** · **We are a global leader in food & beverage ingredients.** Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on peo ...
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Customer Service Analyst 1-support
1 week ago
Oracle Chicago, United StatesThe Textura Customer Support Representative provides first line support for the Textura Payment Management solution. Interaction with clients is over the phone and through our support portal. Our Client Services Representatives collaborate with other team members to resolve clien ...
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Allstate Chicago, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
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IT Support Analyst
2 weeks ago
American Library Assoc. Chicago, United StatesThe American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of ...
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IT Support Analyst
3 weeks ago
Soni Resources Group Chicago, United StatesSoni's client is seeking a highly motivated IT Support Analyst to join their team at a leading litigation boutique in Chicago. As the primary IT resource for the Chicago office, you'll provide exceptional technical support to our team both onsite and remotely. You'll be the first ...
Technical Support Analyst - Chicago, United States - Press Ganey
Description
Job Description
The Technical Support Analyst will join a team dedicated to providing best-in-class technical product support to our customers and internal stakeholder.
Working closely with Implementation, Success, Support, and Product, the Technical Support Analyst is responsible for troubleshooting and resolving issues, and ensuring stability of complex system configurations.
The ideal Technical Support Specialist is a self-starter; able to understand complex data infrastructure quickly, and develop a deep understanding of process and workflows needed to efficiently support the system.
They are able to articulate complex concepts in simple terms to internal stakeholders, and clients.In addition to resolving technical concerns in client environments, this role is also responsible for conceptualization and execution of routine proactive checkdowns to ensure stability across products and client environments.
Duties and ResponsibilitiesProvides technical expertise to internal and client stakeholders, during all stages of client lifecycle.
Acts as the first point of escalation for concerns involving APIs, EMR, and FTP
Works closely with engineers, implementing client FTP directories and SSO, database updates, and data migration
Investigates and resolves complex data flow issues in a timely manner
Makes client specific recommendations to Success stakeholders on best practice data structures
Proactively identifies trouble areas in client configurations and resolves independently
Understands relational databases, and utilizes knowledge to analyze large data sets
Acts as mentor, and assists in technical training for Support Team members
Documents technical workflows and shares with internal stake holders