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    Office Service Representative II - Los Angeles, United States - Canon USA & Affiliates

    Canon USA & Affiliates
    Canon USA & Affiliates Los Angeles, United States

    2 weeks ago

    Default job background
    Description
    Overview


    Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages.

    Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

    Responsibilities


    CUSTOMER SERVICE

    • Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
    MAIL/PACKAGES/POUCHES

    • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
    • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
    • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
    • Log outgoing and incoming items as required and review for accuracy/completeness
    SUPPLIES/COPYING/FAXING/ADMINISTRATION

    • Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
    • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
    • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
    • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
    • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
    • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
    • Performs other administrative duties from inserting, copying and photocopying to faxing as needed
    May possibly perform any of the following functions at the direction of the Site Manager:

    • Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
    • Provide reception work such as answering telephones, taking messages and greeting visitors
    • Move boxes, supplies or furniture; replace light bulbs
    • Document scanning
    • Prepare outgoing items for shipping
    • Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
    • Additional duties as assigned
    Qualifications

    High school Diploma or equivalent

    2-5 years' experience working in a mailroom or professional office environment

    Knowledge of metering, weighting, logging and other shipping procedures

    Proficiency in computer skills preferred

    Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)

    Excellent customer service, professional attitude and appearance are a must

    Ability to work overtime & meet deadlines


    PHYSICAL DEMANDS
    Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.

    May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs

    May occasionally lift up to 50 lbs

    Frequent use of hand and foot controls

    May occasionally need to climb stairs


    What We Offer:
    Competitive pay & benefits

    Comprehensive training and development programs that prepare employees to advance from within.

    A company focused on creating a positive work and client environment.

    Employee discounts on entertainment, products, and services nationwide

    Come Join Our Team

    Job Locations US-CA-Los Angeles

    Posted Date 1 month ago (4/15/2024 12:12 PM)


    Requisition ID # of Openings 1 Category (Portal Searching) Customer Service/Support Position Type (Portal Searching) Regular Full-Time Minimum Salary USD $17.00/Hr.

    Maximum Salary USD $20.00/Hr.
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