Patient Services Representative - Los Angeles, United States - UCLA Health

UCLA Health

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:
- acting as a liaison for the patients and physicians in the practice
- assisting patients in accessing service within the health system
- facilitating communication with referring physicians referring patients to appropriate resources
- providing follow-up through telephone and EPIC/CareConnect

This clinic is open 365 days a week and offers extended hours.

Salary Range:
$28.23-$40.44 hourly

Qualifications

Knowledge of specific specialty practice and workflows. Preferred
Skill in setting priorities which accurately reflect the relative importance of job responsibilities. Required
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds. Required
Ability to creatively integrate competing demands into a productive working environment. Required
Skill in verbal communications to clearly convey complex problems in both formal and informal situations. Required
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Required
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs. Preferred
Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work. Preferred
Familiarity and knowledge of authorization process and managed care programs. Preferred