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    Operations Manager - New York, United States - Ivy Link

    Ivy Link
    Ivy Link New York, United States

    5 days ago

    Default job background
    Description

    Ivy Link is seeking a highly motivated and organized individual with previous administrative experience to run our day-to-day operations, including client account management and sales.

    This multi-faceted, remote position in a fast-growing company offers talented and enthusiastic candidates the opportunity for advancement to a full-time and/or senior-level role. If you thrive in a flexible, creative work environment and are looking for growth opportunities, this position would be a great fit. The ideal candidate will also have experience working in and leading small teams.

    Compensation: Hourly, $20-35/hour or commensurate with experience (weekly flat-fee option is available, as well); Full-time opportunity after 4-8 months with company.

    Responsibilities

    • Maintain up-to-date data in our CRM through direct communication with our Sales team, clients, and leads
    • Respond to administrative inquiries from Ivy Link staff and clients
    • Respond to sales inquiries from existing clients and new leads, providing initial phone and video consultations when necessary
    • Assist with developing and updating internal company materials such as policy and procedure manuals
    • Provide Ivy Link instructors with up-to-date tutoring and advising materials
    • Support Sales, Marketing, and Business Development functions through market research, content creation, and other administrative tasks
    • Coordinate with our Marketing team to update Ivy Link's website to reflect seasonal services, and make general improvements.
    • Assess the education needs of current and potential clients, and flag potential sales opportunities by applying an understanding of the testing and application cycles throughout the academic year
    • Provide forecasts and reports on sales activities and projects to Ivy Link staff
    • Continuously monitor and refine operational processes to adapt to changing business needs

    Requirements

    • Minimum 3 years of relevant work experience in business operations and/or office administration (Strong preference given to candidates with familiarity with admissions process and testing requirements for highly selective colleges, or luxury brands/services and private schools.)
    • BA/BS degree
    • Excellent written and oral communication capabilities
    • Ability to work independently to get things done, combined with skills to collaborate with other team members
    • Familiarity with Squarespace, Hubspot, Mailchimp, and other standard office technologies

    Who you are...

    • A good communicator. You get your point across. You use email, text, phone calls, etc. to reach people. You are responsive. You have good phone manners. You're a stickler for good grammar and writing. You appreciate nice infographics because a picture is worth a thousand words.
    • A person of integrity. People respect you for your honesty, reliability, and trustworthiness. You are forthcoming about what you don't know, and you are open to improvement. You admit mistakes and work to fix them.
    • High energy. You are enthusiastic about life and work (even if you face setbacks now and again). You energize others and you possess a can-do attitude in the face of inevitable challenges. You don't let one annoying person or instance ruin your day.
    • Intellectually curious. You want to grow and learn. You like to challenge yourself to find creative solutions to difficult problems.

    The Company

    Ivy Link is a premier education company that provides one-on-one admissions advising, as well as test preparation and academic tutoring, to students from elementary school through college. Our students and families come from New York, Palm Beach, Miami, SF/Bay Area, London, Dubai, Hong Kong, and throughout the world. Our instructors and advisors are all graduates of highly selective colleges, especially the Ivy League. Through the Ivy Link Scholars program, we also operate under the profit-for-purpose principle by supporting underprivileged student-scholars and making an impact in the area of education and social mobility.

    Application Instructions

    Please submit a cover letter and resume detailing your experience and salary requirements.

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