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Inside Sales Manager - Morgan Hill, United States - EnPro
Description
**Inside Sales Manager**
**Technetics Group**
** Inside Sales Manager**
492756
Harwood Heights, Illinois, United States
Technetics Group
Sales & Marketing
Full-Time/Regular
**COMPANY OVERVIEW:**
Qualiseal Technology is a leading designer and manufacturer of custom engineered mechanical seals for rotating shafts and precision components for aerospace and specialized industrial applications. Qualiseal Technology is a division of Technetics Group.
**JOB SUMMARY:**
The Inside Sales Manager is responsible for providing our customers the experience defined by our business strategy. They ensure total customer satisfaction through a customer centric model that contributes to the organic growth of our company.
**ESSENTIAL FUNCTIONS:**
Facilitate organic and new business growth:
+ Implement pricing policies in conjunction with Business Development Manager or sales leadership
+ Implement pricing optimization actions and costing tools to insure margin achievement
+ Implement sales tools such as M2M , etc.
Manage the inside sales & customer service activities:
+ Drive the inside sales process according to the operational and performance indicators: scheduling, organizing, managing working procedures to achieve the quote to order process, responses to RFQ, contract reviews, order entries, delivery status, RMA, credits and replies to any requests
+ Implement the service level defined by market and customer segmentation working across the organization
Ensure customer satisfaction and development of customer relationships. Collect and communicate VOC feedback other functions of the company and propose any improvement actions.
Manage the Chicago inside sales team responsible for quotes and order processing including on-site or remote workers.
+ Set goals & objectives, monitor implementation and review results
+ Conduct performance reviews and develop the skills of the team
+ Ensure compliance to policies, working instructions, local work rules, and support company core values (Safety, Excellence and Respect).
Be the primary contact of the other functions of the manufacturing site for all matters relating to inside sales and customer service.
Participate in local site leadership as requested.
Drive continuous improvement:
+ Encourage ideas and propose actions to improve service to customers and increase the efficiency of the group.
Will have responsibility for direct customer interaction for certain products or regions as determined with sales leadership.
**ADDITIONAL RESPONSIBILITIES:**
Regular reporting of quote, orders, backlog and forecast support to the Sales leadership as requested.
Actively participates in a safety team to assist with the implementation and completion of various safety initiatives which could include both on-site and remote workers.
Performs any other assigned duty as directed by sales leadership or General Manager.
**JOB QUALIFICATIONS AND REQUIRED SKILLS:**
Bachelors Degree in business, marketing or related area required
5+ years of experience in a manufacturing environment in a customer service or inside sales role
Proficiency in Microsoft Office applications (Word and Excel) and ERP (M2M)
Developing Budgets, Coaching, Supervision, Staffing, Management Proficiency, Process Improvement, Business Reporting, Self-Development, Planning, Performance Management, Communication, Data Analysis
Customer Service Focus
Ability to solve problems creatively
Define priorities and manage a team
Setting goals and objectives, monitoring their implementation and control
Conduct VOC collection and proposed responses
Knowledge of quote-to-payment receipt process in an ERP system
**PHYSICAL REQUIREMENTS:**
Minimal safety hazards; general requirements of an office environment.
Sitting; standing; walking throughout the facility; talking; seeing; hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
Occasional overnight travel will be required to support customer or corporate meetings.
Remote and onsite work locations are available depending on experience and business need.
**WORK ENVIRONMENT:**
***This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer*** ***service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Qualiseal Technology, a Technetics Group company.***
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