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    Cloud Support Manager - Columbus, United States - Vaco

    Vaco
    Vaco Columbus, United States

    1 week ago

    Default job background
    Healthcare
    Description

    Cloud Support Manager

    Columbia, South Carolina (remote)

    Direct-Hire

    Salary range: $80,000 - $100, % annual bonus and some equity in the company

    Job Description:

    As a Cloud & Support Manager, you'll spearhead the cutting-edge realm of cloud infrastructure, orchestrating seamless transitions to cloud-based solutions and optimizing their performance. You'll lead a dynamic team dedicated to delivering top-notch technical support, resolving issues with lightning speed, and fortifying the security of our cloud environments. Collaborating with forward-thinking stakeholders, you'll drive innovation, harnessing the power of the cloud to propel our business to new heights of efficiency and success.

    Responsibilities:
    • Lead and oversee the deployment, management, and optimization of cloud infrastructure, ensuring high availability and performance.
    • Manage and motivate technical teams to deliver exceptional support and results, including incident resolution and system maintenance.
    • Implement and maintain IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.
    • Develop and enforce security best practices and compliance standards for cloud environments to mitigate risks and protect sensitive data.
    • Collaborate with cross-functional teams and stakeholders to develop strategic plans for leveraging cloud technologies to drive business growth and innovation.
    • Ability to design and implement cloud-based solutions using Azure services to meet organizational objectives.

    Qualifications:
    • Proficiency in Microsoft 365 (M365) suite and Azure cloud platform.
    • Strong understanding of Azure architecture, including virtual machines, storage accounts, networking, and security features.
    • Experience managing and optimizing Azure infrastructure to ensure scalability, reliability, and cost-efficiency.
    • Knowledge of Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Autopilot, including integrations and administration
    • Expertise in Azure Active Directory (AAD) for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA)
    • Lead and mentor the Help Desk team.
    • Establish and maintain Help Desk procedures and workflows for incident management, problem resolution, and service requests.
    • Monitor Help Desk performance metrics and implement continuous improvement initiatives to enhance efficiency and effectiveness.
    • Proficiency in IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.
    • Customer-focused mindset with a commitment to delivering high-quality support services and solutions.
    • Strong leadership skills with a proven track record of managing technical teams to deliver exceptional support and results.
    • Excellent communication skills to collaborate with stakeholders and articulate technical concepts and requirements.
    • Strategic thinking and the ability to develop and execute plans to leverage cloud technologies for business growth and innovation.
    • 5+ years of applicable experience providing help desk and cloud support.
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