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    Cloud Support Manager - Columbus, United States - Vaco

    Vaco
    Vaco Columbus, United States

    6 days ago

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    Description

    Job Description

    Cloud Support Manager

    Location: Columbia, South Carolina (remote)

    Employment Type: Direct-Hire

    Salary Range: $80,000 - $100, % annual bonus and some equity in the company

    Job Title: As a Cloud & Support Manager, you will be at the forefront of cloud infrastructure, overseeing smooth transitions to cloud-based solutions and enhancing their performance. Leading a dynamic team focused on providing top-notch technical support, resolving issues efficiently, and strengthening cloud security. Working closely with innovative stakeholders to drive progress, utilizing cloud capabilities to advance business efficiency and success.

    Responsibilities:

    • Coordinate the deployment, management, and optimization of cloud infrastructure to ensure high availability and performance.
    • Inspire and supervise technical teams to deliver exceptional support and results, managing incident resolution and system maintenance.
    • Enforce IT service management practices like ITIL to enhance incident, problem, and change management.
    • Establish and implement security best practices and compliance standards to safeguard cloud environments and sensitive data.
    • Collaborate with cross-functional teams and stakeholders to design strategic plans for using cloud technologies to fuel business growth and innovation.
    • Design and execute cloud-based solutions with Azure services to meet organizational goals.

    Qualifications:

    • Proficiency in Microsoft 365 (M365) suite and Azure cloud platform.
    • Comprehensive knowledge of Azure architecture, including virtual machines, storage accounts, networking, and security features.
    • Experience in managing and optimizing Azure infrastructure for scalability, reliability, and cost-efficiency.
    • Understanding of Microsoft 365 components and integrations such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Autopilot.
    • Expertise in Azure Active Directory (AAD) for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA).
    • Lead and guide the Help Desk team, establishing procedures and workflows for incident management and problem resolution.
    • Monitor Help Desk performance metrics and implement enhancements for efficiency.
    • Demonstrated proficiency in IT service management practices like ITIL for incident, problem, and change management.
    • Customer-oriented approach with a focus on delivering high-quality support services.
    • Strong leadership skills to manage technical teams and achieve exceptional results.
    • Effective communication skills for collaboration and articulating technical requirements.
    • Ability to strategize and implement plans to leverage cloud technologies for business growth.
    • Minimum of 5 years of experience in help desk and cloud support roles.

    Vaco values diversity and encourages applications from various backgrounds including women, LGBTQ+ individuals, people of color, individuals with disabilities, ethnic minorities, foreign-born residents, and veterans.

    EEO Notice

    Vaco is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, religion, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, sexual orientation, marital status, political affiliation, or any other protected characteristics.

    Privacy Notice

    • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees.
    • Virginia residents may access state-specific policies.
    • Residents of other states may access policies.
    • Canadian residents may access policies in English and French.
    • Residents of GDPR-governed countries may access policies.

    Pay Transparency Notice

    • Compensation for roles at Vaco considers factors like skills, experience, training, licensure, certification requirements, office location, and business needs.
    • Based on local law requirements, salary ranges provided are estimations of base compensation, potentially accompanied by discretionary bonuses.
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