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    Facilities Operations Control Representative - Miami, United States - University of Miami

    University of Miami
    University of Miami Miami, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Current Employees:

    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .

    Working hours: Flex Schedule

    Weekends: OFF

    The department of Facilities has an exciting opportunity for a Full Time Facilities Operations Controls Representative at UHealth. The Facilities Operations Controls Representative performs routine daily operations of the Facilities Management department, including but not limited to work order management, customer service, vendor management and processing, quality assurance, and emergency management, with emphasis on providing high quality service. This position requires extensive customer service skills, pleasant phone demeanor, and ability to multi-task and prioritizes issues, good conflict resolution skills, strong technical skills, and the ability to work with a team and independently.

    The Facilities Operations Controls Representative must use Work order management system (CMMS) and Microsoft Office systems to enter and analyze data. Must schedule and dispatch work using a two-way radio system, must update, process and distribute shutdown notices, must process various reports, prepare and distribute regular and ad hoc reports, and perform other tasks as necessary to maintain the smooth operation of the department. The Facilities Operations Controls Representative is also responsible for responding to escalated customer issues relating to service performance, preparing and maintaining technician time keeping, responding to customer requests and performing other duties as assigned.

  • Answer phone calls greeting students, faculty and staff and addressing and resolving facilities issues through appropriate channels.
  • Ensures that University administration is appropriately advised regarding special issues, utility disruptions and emergencies.
  • Monitor alarm systems such as energy, fire, security, and lift station to mitigate interruptions to University operations and life-safety issues. Work with Energy and Fire Safety shops to ensure alarms received through electronic monitoring system have clear messages and accurate location data. Respond to emergencies and involve mangers, mechanics, and contractors as needed.
  • Monitor overall status of work in progress within the customer & data services area as well as the overall status of work within the trades and zones. Follow up on work in progress (general; respond to inquiries from departments; discuss appropriate response to contractor sub-performance with managers).
  • Prepare & distribute holiday schedules for Facilities Management and coordinate appropriate levels of coverage for business continuity.
  • Position is essential personnel. Must be able to perform shift work, to respond to after hour's emergency call-in, to work with other crafts and work in environments out of normal duties as needed.
  • Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.
  • Serves as an integral member of the university's plan for disaster preparation and recovery.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

    • Minimum Qualifications

  • High School diploma or equivalent
  • Minimum 1 year of relevant experience

    • Knowledge, Skills and Attitudes:

  • Knowledge of MS Office Suite (Word, Excel, PowerPoint)
  • Skills in assessing, organizing, prioritizing multiple-tasks, project. Strong skill in written and verbal communication.
  • Knowledge of databases and their functionality. Preferred knowledge of work order management system.
  • Ability to communicate with all levels of employees; customer-oriented.
  • Always act with integrity.
  • Be accountable for all aspects of their role and continuously improve.
  • Be friendly, positive, helpful and team oriented; show respect for all team members and University community; be willing to learn new skills to help the department, division and University, the team and self-development.

    • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

    Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

    Job Status:

    Full time

    Employee Type:

    Staff

    Pay Grade:

    c102
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