Kiara A
Customer Service / Support
Services offered
Hi! My name is Kiara and I'm from Miami, FL. I graduated with a Bachelor's in Economics and Finance and currently work as an operations specialist for a Finance-Technology company. On my free time, I love to travel and develop content for my social media page.
Experience
Internal Operations Specialist - BILL
- Collaborate cross functionally to streamline application processing, resulting in
- Lead a project overseeing potential applicants, sourced from Business Development Representatives, through the application process by providing information about the product. Resulted in a 15% increase in application submissions.
- Employ diverse communication channels to liaise with applicants, delivering updates, addressing queries, and guiding them through the application process, contributing to a high approval rate
- Spearhead efforts with the risk team to identify and combat fraud, conducting in-depth research on application factors, resulting in the successful closure of fraudulent cases and ensuring compliance with risk protocols.
Education
Bachelor's Degree of Science: Economics and Finance
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